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Fitbit Ionic dead, stuck on a black screen

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‎07-02-2019 12:09 - last edited on ‎07-05-2019 12:01 by Moderator Alum

‎07-02-2019 12:09 - last edited on ‎07-05-2019 12:01 by Moderator Alum

My ionic has frozen, won't charge or sync. It was at 93%. Not sure what happened but looking for help. 

 

According to my recent experience and some new posts, the ionic has a freezing problem. I have tried the reboot method, even while charging. None of this seems to work. 

 

Moderator edit: Subject for clarity

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‎07-03-2019 06:12

‎07-03-2019 06:12

Nice to see that you're digging into the Forums @SunsetRunner, let me give you a warm welcome to our Community.

 

Thanks for posting the steps that you've tried with your Ionic. Restarting your Fitbit should be working. You did an excellent job researching for troubleshooting steps. But let's try a couple of steps that might help to bring to life your Ionic. 

 

I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Please try to restart your Ionic, once again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

 

Please take a look of these recommendations to charge your Fitbit too.

 

Let's give it a try and please keep me posted. Smiley Happy

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