Fitbit Ionic died, not able to be charged and turned on

[Boo-young]

Hi, 

My Fitbit Ionic(adidas edition) have been dead for 3 days and doesn't come back at all.

I have two kinds of chargers, one is the charger stand and the other charger cable, but my Ionic doesn't work with both chargers, so it would be a problem on the watch.

I have tried to do everything explained in this community website, e.g. cleaned on the charger connector, tried to reset the Ionic, etc. but nothing come out on the screen, totally died.

Please tell me how this problem can be fixed.

[SilviaFitbit]

Welcome to the Community @Boo-young. I appreciate the details mentioned and the troubleshooting tried before contacting us. 

Since, you've tried the recommended troubleshooting. I've created a case on your behalf, they will continue assisting you and providing you with options based in our Fitbit Warranty. 

I'll be around if you need further assistance. 

[Umpgump]

I'm having the same issues.  Did the alcohol to clean back, no power no nothing.  won't even reboot. Can you help me as well. Thanks

[Mai.Bahget]

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@Umpgump wrote:

I'm having the same issues.  Did the alcohol to clean back, no power no nothing.  won't even reboot. Can you help me as well. Thanks

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same here!

Customer service are refusing to do anything, but i'm escalating to reach a solution...it's not supposed to be disposable like this! that's a 300$ tracker.

[Boo-young]

Hi, 

Please let me know how they contact me to fix the problem.

My Ionic is only about 8 months. Hopefully this can be responded shortly.

[dj_k.am]

Unfortunately mine just did the same thing today. It no longer charges and I've tried different charging methods without any luck. It is 3 days shy of being a year old but it shouldn't just die out like this. 

[SilviaFitbit]

Welcome to the Community @Umpgump. Thanks for the troubleshooting tried. I would like you to confirm that you tried restarting it and that you're fully charging it. You can try changing USB ports this time. 

Thanks for participating in the forums @Mai.Bahget. Our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. 

Hey there @Boo-young. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

Welcome to the Community @dj_k.am. Thanks for the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[Umpgump]

yes , I've tried all the above. I got nuttin

Sent from Yahoo Mail on Android

[rookstaci]

I am suppose to have a case with them too.  I have had one since Sunday but I still have not received an email.  I have had the same issue and I have tried all  fixes. Cleaned the battery tried both my chargers and cleaned the back and still it's just dead. In the middle of sleeping it decided to just die.  It's not even 2 years old. 

[Bobby33]

Hi, I am having the same issue with my Fitbit Ionic that it will no longer turn on since yesterday and have tried all the suggested steps with no luck. 

[SilviaFitbit]

Thanks for getting back @Umpgump. Sorry for the delay reply. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

Thanks for confirming the troubleshooting tried @rookstaci. I've checked your case with my team and they've mentioned that your case has been handled, please check your email inbox. 

Welcome to the Community @Bobby33. I appreciate the troubleshooting tried. I would like you to confirm that you've restarted your watch. If it turns on please follow this syncing troubleshooting.

Let me know how it goes. 

[jpwolfster]

Must be the year of dying Ionics. Mine showing no signs of life after several years. Based on responses and the marketplace, we are living in an era of disposable $250 trackers.

[Troy1234]

Mine is dead too.  Called and the best they would do is a 25% off coupon for a new tracker.  Mine was a couple months past the warranty period.  After 7 years and several trackers I've decided to leave Fitbit.  I guess that's why they are called the company of disposable trackers.  Switched to Samsung and wow what a difference.  You can feel the difference in quality.

[Ionicswimmer]

@Troy1234   Mine died after 18 months and am offered a 25% discount.  Wondering if someone else makes one with GPS built in and you can wear swimming?

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

I appreciate your feedback and comments, these help us to improve our products and services. Rest assure that our Support team reviews each case individually and the option provided is based in the Fitbit Warranty. If you have any questions about it, you can reply back to the case that you already have with them. 

I'll be around if you need further assistance. 

[ClarkBar74]

Very similar story here; have only had it since Christmas so is 8 months old. Battery says charged, but then quickly goes to zero. It is not the charger, the posts or even a 3rd party clock face

[AndrewBean90]

dj_k.am I got the 2 year warranty on mine. 

[Shelleyrfl]

Seems that all the irónica are having this issue and the best Fitbit will do is give us 25% off. This to me is ridiculous. Pay $300 for a watch that lasts less than two years is not the way to go and I feel that they need to refund us some how. Not a way to make a name for yourself for sure.

[ClarkBar74]

They did replace mine, so I can't complain!☺️

[Shelleyrfl]

Mine was a Christmas present, it was a year and half, so out of warranty. Only thing they offered was 25 off. They should have replaced it. It seems to be a common problem and they don’t want to fix it.


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