Fitbit Ionic doesn't find an update firmware

[Jellegel]

I was trying to get some apps on my Fitbit. I can't because it keeps saying I need to update my firmware. I followed the steps on the help page, but it keeps not showing any updates on the app... The ionic is connected with my phone. But when I add the wifi connection, the Ionic keeps disconnecting. 

I now have firmware 27.32.12.19. 

Is there any way I can force the update on the ionic? Maybe with a pc? 

Thanks in advance. 

[Rich_Laue]

Some users are successful by setting up the tracker as a replacement device @Jellegel 

[Jellegel]

I tried to install it as a replacement device. But is still won't update... Should I set my Ionic back to factory settings? 

[Rich_Laue]

The problem is not in the tracker, but in the Fitbit server. 

Since you where able to easily do the add device. You could remove the ionic from your a count then add it. 

Or go to the top right of this page, tap your photo, then tap contact for it. 

[Jellegel]

Thanks for the advice. I already tried removing the ionic and reinstalling it in the app. Also didn't work...

I'm in contact with support on Twitter, but at the moment without a result.