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Fitbit Ionic has stopped tracking my steps and heart rate

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‎01-03-2020 17:19 - last edited on ‎01-04-2020 11:26 by Fitbit Moderator

‎01-03-2020 17:19 - last edited on ‎01-04-2020 11:26 by Fitbit Moderator

Hello ,

All of a sudden my Fitbit ionic has stopped tracking my steps and heart rate . Also the Green LED light behind the watch has stopped blinking. I also tried by doing a factory reset but nothin helped. Also I have to tap on the Screen to wake the watch up and it is always asking for the password. It worked fine till yesterday and I was very happy with it. 
request you to help me with the same. It’s just 4 months that I have purchased this watch.

 

Neha Shenoy

 

Moderator edit: Updated subject for clarity 

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‎01-04-2020 11:25 - last edited on ‎10-10-2025 07:01 by Fitbit Moderator

‎01-04-2020 11:25 - last edited on ‎10-10-2025 07:01 by Fitbit Moderator

@Shenoy.neha Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this with your Ionic. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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