Fitbit Ionic is Slowly losing its Charge.

[RyanSmith15]

About a week ago my fitbit slowly lost its charge. Usually when i charge it it will last me 3-4 days. Now when i charge it i don't even get a full day. i am really concerned about this and would like to know if anyone else is having or has had the same problem.

[SilviaFitbit]

A warm welcome to the Community @RyanSmith15. I appreciate the details mentioned. 

I would like you to confirm you've fully charged it and you're following these tips to extend your Fitbit device's battery life. 

Keep me posted. I'll be around if you need further assistance. 

[RGibbo]

About a week ago my ionic has done the same thing.... It's not even lasting a day.

Is there a solution?

[RGibbo]

Hi Silvia,

My ionic has just started losing change... 

It won't even last a day.... Up until a week ago it was fine... What can I do?

Yes, it gets fully charged.

No, I do not listen to music.

No, I do not have a lot of alarms.

Yes, it's up to date.

Thoughts?

[SilviaFitbit]

@RGibbo It's great to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

Since, you've tried charging it and restarting it but it's still not working. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.