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Fitbit Ionic is not counting all my steps

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‎06-11-2018 14:51 - last edited on ‎06-12-2018 06:05 by Fitbit Moderator

‎06-11-2018 14:51 - last edited on ‎06-12-2018 06:05 by Fitbit Moderator

Ever since I did the latest update I have been having trouble with my ionic counting all my steps... someone please help...

 

 

Moderator edit: updated subject for clarity

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‎06-12-2018 06:12 - edited ‎02-11-2024 11:23

‎06-12-2018 06:12 - edited ‎02-11-2024 11:23

Welcome to the Fitbit Community @Rice1431, hope you're doing great! I just realized that you've been in touch with our Support Team. Have you gotten back to them? It seems that your chat got disconnected while they were waiting for your response. 

As you were told, with wrist-based devices, if you move your body a lot and not your arms (or vice versa), you may see a slight difference in step count than you would see if wearing a clip-based device on your torso. 

It's important to specify whether you wear the device on your dominant or non-dominant wrist:

  • The dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving.
  • The non-dominant wrist setting increases the sensitivity of step counting and should reduce any under counting of steps. Non-dominant is the default.

Device location helps orient the screen correctly in addition to adjusting the sensitivity of step detection.

To change your settings, in the Fitbit app go to Account tab and choose your device at the top of the screen. 

If you feel that your step count and distance are inaccurate, first make sure the wrist placement settings are correct. Next, double check that you entered your height correctly. Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How do I measure and adjust stride length for my Fitbit device?

Sometimes, when you start walking you may notice that your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real-time with each step you take.

Also, you can try restarting your Fitbit Ionic by following these steps. 

Hope this helps, I'll be around if you need further assistance! Robot Very Happy

Maria | Community Moderator, Fitbit


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