Fitbit Ionic isn't counting floors

[ajtorz]

my fitbit is not counting stairs

Moderator Edit: Clarified subject

[AlvaroFitbit]

@ajtorz Thanks for being part of our Community! 

Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (you will need to remove the wristband to see the opening). Finally restart it.

Hope this helps.