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Fitbit Ionic keeps saying Unlock with your phone

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‎01-04-2018 21:16

‎01-04-2018 21:16

Fitbit Ionic keeps saying Unlock with your phone - Fitbit Community

For the past two weeks, I have been unable to sync my fitbit Ionic with my Galaxy S7 edge.  Everytime I try to use my watch, I get the following message "Unlock with your phone".  Unfortunately, I cannot unlock my watch with my phone, because the feature to unlock the phone and change the pin does not appear on the app on my S7 Edge.  Can someone help me?

 

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5 REPLIES 5

‎01-04-2018 20:21

‎01-04-2018 20:21

For the past two weeks, I have been unable to sync my fitbit Ionic with my Galaxy S7edge.  Everytime I try to use my watch, I get the following message "Unlock with your phone".  Unfortunately, I cannot unlock my watch with my phone, because the feature to unlock the phone and change the pin does not appear on the app on my S7 Edge.  Can someone help me?

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‎01-04-2018 23:30

‎01-04-2018 23:30

@A_Sesay55 Try the help file here Unlock with phone

 

It sometimes helps to have a look around and search the forum to see if anyone else has had the same issue and answers have been posted 😉

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‎01-09-2018 03:28

In response to SunsetRunner

‎01-09-2018 03:28

Thanks for the notice.
--
Abu Sesay
Independent Business Owner & Energy Consultant
Ph: (301) 305-9950
"Freedom is Time and Money"
http://paidonbillsnow.com/
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‎05-29-2018 18:57

‎05-29-2018 18:57

I am having the same problem, and have sat on the phone with Fitbit for more than 3 hours.

Did the problem get solved.

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‎05-31-2018 09:24 - last edited on ‎01-17-2019 12:50 by Fitbit Moderator

In response to new-life2017

‎05-31-2018 09:24 - last edited on ‎01-17-2019 12:50 by Fitbit Moderator

I was able to get it resolved. The easiest thing I did was use my iphone
device to unlock and create a new pin. I have two phones, one on ios and
the other on android. I initially created my fitbit account on an android
device. Try using an ios device, it solved my problem quickly, because the
features are a little different and a lot easier to function, than on an
android system.

Hope this helps.

Moderator edit: Removed personal information 

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