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Fitbit Ionic malfunctioned after one swim

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‎07-29-2018 05:25

‎07-29-2018 05:25

I have had my Fitbit Ionic for approx 8 months and my wife bought it for me specifically for swimming, I just plucked up the courage to use it in the pool and it has died and I can see condensation on the back. I have emailed Fitbit and am demanding at least a new replacement, terrible quality control really dissapointed !!

Jeremy

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‎07-29-2018 18:29

‎07-29-2018 18:29

Hello @JeremyB14 and Welcome.  Sorry to hear your having issues.  As a long time Ionic owner, I can appreciate your frustration.  It would appear you are already on the proper path by contacting Customer Service and hopefully, they will have a resolution for you.  Please post back should you need further assistance and Keep on STEPPING!

Community Council Member

Gunny | Richmond, VA (USA)

Ionic Adidas Edition, Versa Special Edition, Aria 2 & Flyer | iPhone & Windows 10

Take a look at the Fitbit Help site for further Assistance & Information.

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