help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic - no green HR light or readings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2019 10:04

‎03-19-2019 10:04

I was given an early present for my birthday of a Fitbit Ionic to replace my original Surge (which I loved). However, my Fitbit Ionic is not flashing the green light by the sensor and is not displaying a heart rate on the watch or the IOS Fitbit App. 

 

I have checked the watch settings and confirm that the heart rate is set to ON. 

I have restarted the watch. 

I have factory reset the watch. 

I have disconnected, deleted and re paired the watch with my phone. 

 

Help!

 

Best Answer
0 Votes
2 REPLIES 2

‎03-19-2019 10:50

‎03-19-2019 10:50

Hi @TheFunkSoulBro.

 

I know you say you have checked the settings and also restarted the watch. Have you tried changing the HR setting to off, then doing a restart, then changing the setting back to on and then restarting again? It might not make any difference, but is worth trying if you haven't already done so. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes

‎03-19-2019 12:16 - edited ‎03-19-2019 12:22

‎03-19-2019 12:16 - edited ‎03-19-2019 12:22

Hmm. After ANOTHER factory reset, the green light is now flashing on the HR sensor. Great. However, it isn’t reading my heart rate at all and is constantly reporting “—“ (null). 

 

It stated that it needed to calibrate the sensor and to plug in the charger and leave it alone. 

 

It has FAILED this calibration about 12 times and counting 😕

 

Any my suggestions on how to get past this issue? Without the heart rate being recorded, this isn’t much use to me. 😞

Best Answer
0 Votes