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Fitbit Ionic not charging for over a week.

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‎01-14-2019 04:47 - last edited on ‎01-16-2019 09:30 by Moderator Alum

‎01-14-2019 04:47 - last edited on ‎01-16-2019 09:30 by Moderator Alum

It has been left plugged in for charge for over a week and still no sign of life....device is less than 1 year old

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎01-14-2019 14:48

‎01-14-2019 14:48

@Noana have.a quick check through these charging diagnostics just to eliminate the possible causes. If this does not solve the issue, I would suggest contacting Customer Support to get a case raised as it sounds like you will still be under warranty. 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎01-16-2019 09:33

In response to Tony.r

‎01-16-2019 09:33

Hello @Noana, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Tony.r, thanks for all your help. Smiley Happy

 

@Noana, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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