help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2020 01:28

‎12-22-2020 01:28

After the recent firmware update, my ionic had started having one issue after the other, firsty the heart rate sensor was inconsistent and then had this clock Face issue , after changing the clock face was working properly and then again touch sensitivity was an issue. Now after loss of charge it won't charge again and stuck at 0%, I have tried other charge points still the same.

 

Best Answer
0 Votes
1 REPLY 1

‎12-23-2020 11:05

‎12-23-2020 11:05

Hi @Nivasmarine, it's nice to see you again in our Community Forums. 

 

Thank you for sharing the issues you’re experiencing with your watch after the recent firmware update. I appreciate your troubleshooting efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, you can confirm the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes