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Fitbit Ionic not holding charge after last update

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‎02-01-2019 06:28

‎02-01-2019 06:28

My Fitbit used to hold a charge for several days. Since the last update the charge lasts less than 24 hours. I haven’t changed how much I use it. 

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3 REPLIES 3

‎02-01-2019 10:43

‎02-01-2019 10:43

@SHamer Welcome to the Community. I would suggest fully charging your Ionic and then performing  several restarts In sucessession  by pressing and holding the left and bottom right buttons until you see the Fitbit embelm appear. Try this and see how you get on. Hi @MattFitbit could you merge this one with the existing thread on the board.

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎02-03-2019 20:30

In response to Tony.r

‎02-03-2019 20:30

I tried your suggestion. Now my Fitbit is frozen on the logo screen.

Nichol Schauerhamer

Sent from my iPhone
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‎02-05-2019 05:37

In response to SHamer

‎02-05-2019 05:37

@SHamer Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Ionic not holding a charge and now frozen on the Fitbit logo. Thanks for trying the suggestions provided by @Tony.r in order to sort this out.

 

I went ahead and contacted customer support in your behalf for you to get further assistance. Please keep an eye on your email inbox for next steps.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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