help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic on but black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2019 00:23

‎07-23-2019 00:23

My Fitbit Ionic was running fine for a while, but now the screen keeps going black. The device still appears to be on (can sync with phone, vibrates with messages etc and I can see the back light) but the screen is black and unusuable.

I have tried re-booting and a factory re-set with no success. Has anyone else had this problem and is there any solution?

Best Answer
0 Votes
1 REPLY 1

‎07-24-2019 11:46 - edited ‎07-24-2019 11:47

‎07-24-2019 11:46 - edited ‎07-24-2019 11:47

Hello @tashneb welcome to the Community Forums! It's a pleasure to assist you with the inconvenience experienced with your Ionic device.

 

Seems odd that your Ionic is working as the way we designed it but the display is simply not turning on, thank you for troubleshooting this situation prior to posting. I was informed by our Customer Support team that they already provided you assistance with this situation, therefore, if you have any additional questions about the information that was provided by them, I recommend you to contact them back to receive further assistance.

 

Don't hesitate to contact me back if you need anything else.

Best Answer
0 Votes