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Fitbit Ionic over heated and shows the wrong time

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‎06-18-2021 08:45 - last edited on ‎06-19-2021 06:26 by Fitbit Moderator

‎06-18-2021 08:45 - last edited on ‎06-19-2021 06:26 by Fitbit Moderator

Over heated because left in vehicle. Once cooled it had wrong time. Tried to reset and pushed to many buttons. Tried to reset now it is stuck on red X saying "data not cleared resync". On app it says device is synced and setup.

 

 

Moderator edit: updated subject for clarity

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‎06-19-2021 06:25

‎06-19-2021 06:25

@bgmac2021 Welcome to our Fitbit Community. I appreciate the time spent trying to get your Fitbit Ionic fixed since it it over heated and it shows a message with a red "X".

 

I noticed that you contacted our Support team via chat and they took care of your case. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up.

 

See you around.

JuanJo | Community Moderator

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