Fitbit Ionic recall reference code not found

[Castial]

I have attempted multiple times to register my Fitbit ionic for recall. Recall reference codes never work! Reference code not found.

I have escalated it to fitbit support but nobody want to help. Ionic was released in 2017, Mónica from The Fitbit customer care team wants me to produce the receipt and refuses to help me with the recall! 

Watch is recalled because of the battery poses a threat of exploding in my face! Fitbit show no responsibility in this recall. 

Moderator Edit: Formatting.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Castial. I'm  sorry to hear that you haven't been able to find your Ionic recall reference code. 

Thank you for sharing your experience and concerns. Our team is still investigating your specific case and will get in touch with you as soon as they have more information. Please  stay in touch with them.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.