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Fitbit Ionic replacement

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‎05-13-2020 22:42

‎05-13-2020 22:42

I need a replacement for my Fitbit Ionic that I paid $405 for. Customer support offered no help and after escalating to retention they offered me 25% off a new purchase. They did not resolve the issues related to my Fitbit ionic. My screen goes blank on the ionic and ive done all the general restarts etc. This has been a VERY Poor customer experience and I was given poor customer service. If I don't get a replacement ionic then i will have to just start leaving reviews all over online. 

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‎05-13-2020 23:26

‎05-13-2020 23:26

It sounds like it is out of warranty. Out of warranty does not get you a replacement

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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Best Answer
1 REPLY 1

‎05-13-2020 23:26

‎05-13-2020 23:26

It sounds like it is out of warranty. Out of warranty does not get you a replacement

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer