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Fitbit Ionic resetting active minutes to 0

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‎07-04-2020 02:11

‎07-04-2020 02:11

Hi Team, 

 

I am facing issue with my Ionic, whenever I sync with mobile app it is syncing other activities correctly and resetting active minutes to zero.

 

This is happening with me almost every day. I have observed this closely, actually its syncing active minutes from app to watch(If somehow I have 10 active minutes on my app, that day it resets active minutes to 10 on every sync).

 

I have already tried below steps:

Restarted my fitbit Ionic several times 

Uninstalled and installed app again.

Removed and added device to my account.

 

This is really frustrating. Looking for your help asap.

 

 

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‎07-04-2020 19:47

‎07-04-2020 19:47

What phone do you have @RadhikaR , have you searched the board for your phone?

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