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Fitbit Ionic restarts when paired to Bluetooth earbuds

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‎08-28-2019 06:11 - last edited on ‎08-29-2019 10:45 by Fitbit Moderator

‎08-28-2019 06:11 - last edited on ‎08-29-2019 10:45 by Fitbit Moderator

Over the last few weeks, after I pair my Bluetooth earbuds and start music, my watch plays the music for about 20 seconds, then the screen goes blank, the fitbit logo appears, and watch appears to have shut down/reset.   Frustrating as this now happens every time and can't use music feature at this point.   It was all working fine 2 weeks ago, now can't figure out a fix.  Have tried a reset and no luck.   Any suggestions greatly appreciated!

 

Moderator edit: Updated subject for clarity 

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‎08-29-2019 10:49

‎08-29-2019 10:49

It's great to see you on the Community @AQ6. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear you're experiencing this with your Ionic and your Bluetooth earbuds. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

If you have any further questions,  please don't hesitate to get back. 

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