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Fitbit Ionic screen is Black can't see the # to setup

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‎09-03-2018 22:03

‎09-03-2018 22:03

Fitbit Ionic screen is Black can't see the # to setup to my phone. I try reset but doesn't work

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‎09-03-2018 22:14 - edited ‎09-03-2018 22:15

‎09-03-2018 22:14 - edited ‎09-03-2018 22:15

You may Have tried this but first, make sure your charger is working.  Plug the charger into a different USB plug to see if that makes a difference.  Try re-starting the tracker again.  If neither of those possible solutions work, I would then contact Support.

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‎09-03-2018 22:31

In response to John917

‎09-03-2018 22:31

I try that, I try the restart, it give me the option to add the number but can’t see it on the screen.

Sent from my iPhone
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‎09-08-2018 20:16

In response to John917

‎09-08-2018 20:16

Didn’t work

Sent from my iPhone
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