Fitbit Ionic screen issue

[RagingCoconuts]

I had my watch from release till now. Suddenly my watchs screen slowly  turns white everytime I turn it on.  When on the brightness keeps getting brighter so I turned it off cause of fear of it exploding. I can't access any of my settings because my screen is white. Don't know what to do? Any ideas or solutions?

[N8teGee]

Have you tried restarting the Ionic? (Press and hold the left button and bottom right button together for 15 secs). 

[RagingCoconuts]

Yeah I did but it didn't work. All it did was show the fitbit load screen then it faded and turned white again 😣😭

[bharsh · Accepted solution]

My ionic is doing the same thing.  after activating the screen it turns bright white about 3 seconds, stays bright white for a few seconds and slowly turns a charcoal color with almost a white "burn in".

I just spend two hours with Fitbit and they are replacing under warranty.

[RagingCoconuts]

Oh I completely forgot about the warranty! I will see if they can fix mine too.

[Graham736]

Mine just started to do the same thing. It’s like a white ring that intensifies from the center of the screen. Then it goes to a white oval halo. At first I thought my eyes were clouding over. 

I‘ve tried the suggested reboot which didn’t help.

Any more solutions out there?

[bharsh]

I had to send mine in and Fitbit replaced under warranty. Hopefully they will do the same for you.

Brett Harsh
Sent from my iPhone

[Graham736]

Thank you Brett. I intend calling them today to see what they say. If I recall my Ionic is right around its birthday but looking at it in a fog renders it inoperable. I’ve grown to depend on it!!!

Appreciate you taking the time to respond. 

Graham

[Graham736]

Update

Tried the reboot without success.

Chatted with folks at Fitbit through their help option and went through various steps including a Factory Reset and changing the watch face to a Fitbit face (which means I’ve lost a lot of onscreen data availability that I enjoy). 

Seemed to be working, then this morning I saw the white cloud burn in again. It’s behaving right now so I’ll just watch it (no pun intended).

Tip: if it happens to you try to take a photograph of the screen. I was asked to provide one and it’s not easy to do as the screen changes quickly.

[DavideFitbit]

Hello @Graham736 and @bharsh, it's good to see you around in the Community forums. 

@Graham736, thank you for confirming that you already tried some troubleshooting steps, like the restart or the factory reset. While sending your information to the Customer Support team I was indeed informed that you already have a case created with them and they're providing you with assistance; you should be getting a reply soon. 

Thank you for your help with this too @bharsh! 

Keep us posted on the outcome. 

[Graham736]

Ultimately Fitbit replaced my Ionic although there were initially availability issues and I was surprised that shipping of replacements, under warranty, isn’t automatically overnight.

Let’s see how long this one lasts.

[DavideFitbit]

It's good news @Graham736, thank you for the update.