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Fitbit Ionic screen not responding to touch

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‎04-29-2020 01:19

‎04-29-2020 01:19

Hi,

 

My fitbit loses charge very quickly and when fully charged the screen is not responsive and I'm unable to get to my apps or settings to force quit. 

 

I have tried restarts - no improvement,

I have done a factory reset twice - no improvement.

 

The screen will still not respond to touch - any other ideas on way to resolve this (assuming it is a software issue)?

 

Thanks

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‎04-29-2020 02:24

‎04-29-2020 02:24

Contact Customer Support.

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