Fitbit Ionic screen not working when swiping and unable to factory reset

[Craig87]

Hello Fitbit community,

Is anyone out there able to help me with the issue that I am having with my Fitbit Ionic?

The issue is that my screen stopped swiping and I am unable to get to  settings to try the factory reset steps provided on the support site. I then tried another way were you hold all three buttons and when the device restarts and shows you the Fitbit logo you release the bottom right button. I tried this and it does not do a factory reset but rather just restarts the device.

Any help would be awesome.

Thank you

[N8teGee]

You followed all of the steps below?

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.