help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic syncing to new iPhone X but not discoverable by bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2018 07:30

‎07-27-2018 07:30

I recently purchased a new iPhone X and have been trying to get my tracker to connect via bluetooth.  The weird thing is that the phone is syncing to my fitbit and I'm curious as to how.  WiFi?  Do you have any suggestions as to how to make the Ionic discoverable by bluetooth?  I've tried every and all suggestions this message board has offered in regards to syncing via bluetooth and nothing has worked, and my phone still cannot find the tracker via bluetooth.  Thank you in advance!!!

Best Answer
0 Votes
3 REPLIES 3

‎07-27-2018 23:07

‎07-27-2018 23:07

The Ionic only syncs via Bluetooth, WiFi is only used for music transfer, app downloads/updates and OS updates.

 

If the Ionic is syncing as it should (which sounds to be the case), I'm not sure what the problem is? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes

‎07-28-2018 05:37

‎07-28-2018 05:37

I have the same setup as you 🙂

 

I am not following your issue. It's syncing, but it's not connecting? As the previous poster mentioned, it syncs via Bluetooth. 

 

Have you gone on your iPhone and looked in Bluetooth settings for Ionic? Are you maybe referring to not receiving notifications?

Fitbit Ionic adidas edition ¦ iPhone X ¦ MacOS
Best Answer
0 Votes

‎07-28-2018 06:33

In response to iChadman

‎07-28-2018 06:33

I guess the only issue is that it doesn’t show up on my list of connected Bluetooth devices.  

 

My phone can’t even find it for me to connect to and yet it’s paired with the phone and when I open the app it’s syncs fine.  Is it a huge issue?  No, but it’s a bit annoying.      

Best Answer
0 Votes