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Fitbit Ionic turn off and will not come back on

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‎01-31-2019 19:47

‎01-31-2019 19:47

I only had my fitbit Ionic for 13 months working great and then the other night it just turned off and will not come back on no matter what I try I have done the 3 button factory reset and the 2 button reset NOTHING still dead so I call and talk with 2 different people and all they say is my warranty just went out last month and as I have read on others peoples comments is having the same issure I believe that the fitbit company is turning our fitbits OFF  so when we call the can offer a 25 to 40 % discount to buy another one  Great marking strategies , I also asked about sending it back to them to work on it and they said they don"t repair or work on them they just sell them

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‎01-31-2019 20:15

‎01-31-2019 20:15

I feel your pain. Never been n a million years when I bought the ionic could I imagine how easy it fails.

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‎01-31-2019 20:37

‎01-31-2019 20:37

@Jodonna43 wrote:

I only had my fitbit Ionic for 13 months working great and then the other night it just turned off and will not come back on no matter what I try I have done the 3 button factory reset and the 2 button reset NOTHING still dead so I call and talk with 2 different people and all they say is my warranty just went out last month and as I have read on others peoples comments is having the same issure I believe that the fitbit company is turning our fitbits OFF  so when we call the can offer a 25 to 40 % discount to buy another one  Great marking strategies ,

This is not true. I think it depends on how you charge it

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

I also asked about sending it back to them to work on it and they said they don"t repair or work on them they just sell them I'm sorry but there is no repair service

 

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Wendy | CA | Moto G6 Android

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