Fitbit Ionic update won't complete, red cross is on the screen

[Rogers007]

I recently attempted to update my Ionic I am now left with a nonfunctional watch with a large Red Cross I presume is an error signal. The watch function does not work, I cannot switch to a new watch, and resetting does not solve this issue. Once again a mediocre roll-out and a new cheaper watch roll out! 

Moderator edit: updated subject for clarity

[GySgt_Seidell]

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@Rogers007wrote:

I recently attempted to update my Ionic I am now left with a nonfunctional watch with a large Red Cross I presume is an error signal. The watch function does not work, I cannot switch to a new watch, and resetting does not solve this issue. Once again a mediocre roll-out and a new cheaper watch roll out! 

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Are you able to get back to a Clock Face screen?

[Rogers007]

I’m unable to get back to a clock screen, the error message states pick a new clock!

Lesco L. Rogers, M.D.

[supersmart01234]

Did you do a Manual reset or a Factory reset? If you can,do a factory reset.They seem to work.