help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic weight syncs incorrect weight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2020 07:10

‎03-26-2020 07:10

I enter the weight on my fitbit ionic and when looking in the app it shows a different weight, like way off for instance this morning's weight was 201lbs over what was entered

Best Answer
0 Votes
1 REPLY 1

‎03-27-2020 12:30 - last edited on ‎12-11-2025 06:14 by Fitbit Moderator

‎03-27-2020 12:30 - last edited on ‎12-11-2025 06:14 by Fitbit Moderator

@Bentyre Welcome to the Community. Thanks for the details mentioned. 

I would like you to make sure that your Fitbit Today app is updated. Please follow these steps to confirm it: 

  1. With your watch nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Apps.
  3. If an app has a pending update, you'll see a pink Update button next to its name. Tap it to update the app.

If your app is updated but your weight is still not syncing correctly, please restart your watch and try logging weight again. 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes