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Fitbit Ionic will not recognize my wifi network; can't get to the option of setting up wifi manually

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‎11-03-2018 07:40

‎11-03-2018 07:40

can't get to the option of setting up wifi manually

 

I saw post that said to delete the app from my phone and re-install

 

Does that work and will it delete history

 

Medio Waldt

 

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2 REPLIES 2

‎11-03-2018 10:15

‎11-03-2018 10:15

No. Your history is stored in the Fitbit servers. You should be able to delete and re-install the app on your phone with no issues.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎11-03-2018 10:54

In response to wtksk8r

‎11-03-2018 10:54

Is your phone, I assume it is a phone, connected to your WiFi?

Does the app find the wifi that the phone is connected to?

If the tracker doesn't connect, I've received an error message, did you get one, and if so what would it be @mediowaldt3

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