Fitbit Ionic will not turn on.

[apoc11]

Hello all.

So I purchased a Fitbit ionic exactly a year ago today. It was working great up until January/February but around that time I encountered an issue where the device just shut off on me. When plugging it in it appears there was a screen bleed on the display. After attempting to let it sit and charge it turns on. It worked for a day or two and then it ended up dying on me with a screen bleed and has since to turn on appropriately for me.

I should have seeked assistance sooner but I couldnt find the receipt for when I purchased this watch. Thankfully after searching for the past few days I successfully found it. Now I'm making this post because I'd like to submit a warranty claim but I'm not sure how. Any advice or assistance from anyone?

Thank you!

[SilviaFitbit]

A warm welcome to the Community @apoc11. Thank you so much for taking the time to search for the receipt. 

I appreciate the details mentioned and the troubleshooting tried. We have many channels of communication so you can contact us through Chat, Calls, Community, Twitter and Facebook. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

Let me know how it goes. I'll be around if you need further assistance.