Fitbit Ionic won't charge or turn on

[pbath]

bought my ionic on the 27th December 2017 and today it is not charging or turning on, any tips? I have tried holding down the left button and the bottom right button for 20 seconds and nothing is happing

Moderator edit: updated subject for clarity

[SilviaFitbit]

Thanks for being a Fitbit customer @Tpd01942. Thanks for the troubleshooting tried. Our Support team will continue assisting you through email. 

Welcome to the Community @LadyBlue03. Thanks for the troubleshooting that you've tried. I'm glad to  hear that you got in touch with our Support team and they are replacing your Ionic. 

Great to see you participating in the forums @madgrizzle. Each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[TitanC]

Hi, my Fitbit has done lots of strange things over the past 2 months or so and has now finally given up won’t charge and I have tried all the usual cleaning, resetting etc. Please help 🙏

[SilviaFitbit]

A warm welcome to the Community @TitanC. Thanks for the troubleshooting that you've tried. I've shared your post with our Support team and they will continue assisting you on this. 

I'll be around if you need further assistance. 

[IonicUser-2019]

I have been Fitbit customer since May-2016. Prior to Ionic, I was using Fitbit Surge, and that had different quality problems.  Therefore the fitbit customer service suggested me to upgrade to Ionic. In Feb-2018, I upgraded to Ionic and was working fine till last week, Last week, I left the Ionic to charge overnight and when tried to use it in the morning, the Ionic would not start. I have tried everything that is stated in this forum:

1. Tried to reboot the Ionic

2.  Used a brand new charger

3.  Cleaned the Ionic back side

However the Ionic did not start and is dead as of today (09-May-2019). Please suggest the next steps. 

I have concerns on the overall quality at Fitbit for their products.  First Surge had quality issues (until Feb-2018) and now I see different issues with Ionic.  

[Bprecise]

Seems like this a recent issue for many people. They did reach out to me but only to offer a discount on a new one bc Im about 2 months out of the year mark. While I appreciate the offer, I'm skeptical to buy another at this point. Please figure out what the issue is!!! Was there some sort of update or something? 

[jwbarnes]

Fitbit Ionic won't charge.  I've tried resetting, using a different charging cable, plugging into a different plug, cleaned the contacts, etc... noting works.  Any suggestions?  Based on the comments on the forum,  this seems to be a big issue.

[SilviaFitbit]

Welcome to the Community @IonicUser-2019 and @jwbarnes. Thanks for the troubleshooting that you've tried and the time that you took to share those details. Sorry for the delay in my reply.

I've shared your post your with our Support team, they will continue assisting you on this. 

Thanks for sharing your experience with our Support team @Bprecise. Each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[Jmax2]

My Fitbit just did the exact same thing last Saturday. I've tried charging it overnight, restarting it, etc. but nothing. Screen is completely blank even when on the charger. Iv'e only had it since last Christmas ~5 months. What should I do? 

[Robear73]

A couple of days ago I awoke to my Fitbit Ionic with a black screen. It was fully charged the night before, won’t charge and isn’t responding to any combinations of key presses that are recommended on this forum. I, like many others am not impressed with the longevity of my $450 device that I only purchased in mid December 2017 and intend on pursing this further.

[Jnastsr]

I have rebooted and recharged losing 10% an hour 

[Jurisdoctorette]

I'm having the same issue  tried the manual reset, nothing. Tried letting it sit to see if the battery would drain and recharge, nothing. Tried letting it sit on multiple charges, nothing. Tried cleaning it and the chargers, nothing. So frustrating. I feel like Fitbits are designed to fail about a year and a half in. This is my third Fitbit and all of them seem to bite the dust conveniently several months or so after the warranty expires. Any insight would be greatly appreciated.

[Dowez]

My ionic will not charge or turn on either. I tried all the troubleshooting ideas i have seen on here. Even bought a new charger.. Any ideas?

[Jnastsr]

My issue is it is not retaining the charge

Moderator edit: Removed personal info 

[Echastain140]

I am having the same issue all other postings.  I have tried multiple charging cords, cleaned the connectors and tried to restart with no luck. This isn’t the first time Fitbit has bricked my devices. Usually happens within days of the warranty expiration. I have spent enough with this company since 2012. No more 

[SilviaFitbit]

Hey everyone! Sorry for the delay in my reply. 

It's great to see you around @Jmax2. Thanks for the troubleshooting that you've tried. Since, you've performed the recommended steps to fix this type of inconvenience, I've created a case on your behalf with our Support team, they will continue assisting you. 

Welcome to the Community @Robear73 and @Dowez. Thanks for the details that you mentioned, and I appreciate the troubleshooting that you've tried. I've shared your post with our Support team and they informed me that you already have a case with them, please continue the communication through email. 

A warm welcome to the Community @Jnastsr and @Echastain140. Thanks for the troubleshooting tried. Sorry to hear you're experiencing this with your watch. I've created a case on your behalf with the Support team, they will continue assisting you on this. 

Thanks for stopping by @Jurisdoctorette. Sorry to hear about your experience with Fitbit trackers. I appreciate the troubleshooting that you've tried. Each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. I've shared your post with Support, they will continue assisting you on this. 

I'll be around if you need further assistance. 

[Jurisdoctorette]

Ok, I would like to open a claim regarding my Ionic. Can you open one for me?

[Robear73]

Thank you Fitbit team. I contacted support by telephone and they were
fantastic!

[RelishRuns]

I'm experiencing the same issue. My Ionic died during a workout today. When I plugged it in it just sat at 0%. I tried adjusting the cables, resetting the watch, changing cables, and cleaning the contacts. Thus far nothing seems to be working. The watch is just over a year old but I have had no issues with charging it or short battery life prior to this. GPS has been a little sporadic but nothing too bad... Given all the recent posts here I would guess it's a software issue? I'd love to hear any suggestions from the support team 🙂

[SilviaFitbit]

Hey @Jurisdoctorette. I've shared your post with our Support team, they will continue assisting you through email. 

Thanks for letting me know that you've contacted our Support team by phone @Robear73. Hope you can continue enjoying your Ionic. 

Welcome to the Community @RelishRuns. Thanks for the troubleshooting that you've tried. In this case, I've shared your post with our Support team, they will continue handling this situation from here. 

I'll be around if you need further assistance. 

[Echastain140]

Yes I received the response expected. My Ionic is out of warranty and my only choice is to purchase another “good for one year” device. I am taking my business elsewhere.

Sent from my iPhone