Fitbit Ionic won't charge or turn on

[pbath]

bought my ionic on the 27th December 2017 and today it is not charging or turning on, any tips? I have tried holding down the left button and the bottom right button for 20 seconds and nothing is happing

Moderator edit: updated subject for clarity

[Jebarson]

@SilviaFitbit please don't hang around the warranty. Mine was merely 2 months out of warranty. What is the guarantee that if I spend money buying another fitbit, it wouldn't end up the same way? I would've had no problem if there was a physical damage that yielded to the death of my ionic. If the device would just die on me with no reason, I'm probably done with fitbit..

[Mariusuk]

Hi. Fitbit Ionic will not turn on or charge. Reset has no effect as screen is blank. I have cleaned contacts and used several outlets but there is no sign the device is charging. Where do I go from here?

[Jebarson]

If you are in warranty then go ahead and get it replaced. If not fitbit will give you a 40% discount to buy the device again so that you can keep buying every year.

[SilviaFitbit]

Hey everyone! Thanks for participating in the forums, I apologize for the delay in the reply. 

Hey @SunsetRunner. Thanks for the troubleshooting tried and I appreciate the time that you took to share your experience with the Community. Each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

Hey there @skicker21. I appreciate the troubleshooting that you've tried. It's been some days since you posted, so I would like to know if your Ionic is working now? If it's not then I can create a case on your behalf with our Support team and they will continue assisting you. 

Hey @nycwalker. I've noticed that you already have a case with our Support team, please continue the communication through email.  Rest assure that each case is reviewed individually and the option that's given is based in the Fitbit Warranty. 

Hey @Jebarson. Your feedback is appreciated. Each case is reviewed individually and the resolution that's provided is based in the Fitbit Warranty. 

Welcome to the Community @Mariusuk. Thanks for the troubleshooting tried. I've shared your case with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[skicker21]

Yes SilviaFitbit, I would appreciate any help I can get. I have not been able to turn the Fitbit on or get it to respond at all despite further efforts. Thanks for all the help. Skicker21

[SunsetRunner]

Totally agree, @Bprecise! I've been a loyal Fitbit user/enthusiast for years in spite of issues with the products. I just thought it was me until I got on the forums and read how many people have had the same problem. Maybe Fitbit should consider changing their warranty policy since so many of the devices tend to fail shortly after warranty ends.

I cannot express how duped and cheated I feel. But I'm trying -- to everyone I talk to. I'm telling people to not buy Fitbit. At this point I can't justify encouraging people to waste their hard earned money on a device that breaks in less than 2 years. I owned an Apple Watch and sold it to buy the Ionic. Big mistake. The gal who bought it still has it and its working just fine. It was a year old when I sold it so that's almost 2.5 years and still ticking. As for me, I'm done with Fitbit and going back to the sure thing. 

[Bprecise]

There are many forums on this same topic. Seems like it's an ongoing issue. Not interested in 40% off when this is my 3rd Fitbit. I was 2 months out of warranty when it mysteriously stopped working. Others are saying it is a firmware update issue. FIX THE PROBLEM and stop taking hard working people's money. I will not pay for another one. Moving on to a better product."

[Jpohlman]

My Fitbit will not charge or turn on as well. I have tried cleaning with a Q-tip and charging for an hour and it will not turn on

[SunsetRunner]

Well, if you find a way ... count me in!

[jwbarnes]

I decided to go with an apple watch.  I used the discount Fitbit offered and got a Versa for my son.  But I'm done. I agree with everyone on this forum - a discount does not address what is obviously a serious flaw.  I'd gladly send mine in for a replacement, but I'm not buying another one.

[SunsetRunner]

The saga continues....

My husband and I got our Ionics at the same time. For Christmas in 2017. Mine turned into a brick a little over a week ago -- 5 months after warranty ended. His started acting up today and now the screen is all black and pink lines. What the heck, FitBit!!??!! Is it a marketing ploy? The more expensive it is, the lower quality? Not a great sustainability strategy if you ask me. I'm going public on Facebook today. That will definitely get the word out. It's just sad to see such a great product go to hell in a handbasket. One great way to kill a company for sure. I'm with you @jwbarnes my next smart watch will be an Apple Watch.

[Always-Learnin]

Exact same thing happened to me...thankfully.  My Ionic was 11 months old and never abused in anyway.

[S.Russell815]

I am having the same issue.  I've cleaned the back and even tried a new charger.  My watch will not charge and now it will not even turn on.  What do I need to do?

[Jpohlman]

Do we just call to get it replaced?

[SilviaFitbit]

Hey everyone! Sorry for the delay in my reply. 

Thanks for getting back @skicker21. I've shared your post with our Support team, they will continue assisting you through email. 

Your feedback is appreciated @SunsetRunner, @jwbarnes, @Bprecise and @S.Russell815. Fitbit is always working on improving its watches and implementing features that help you reach your exercise goals. Hope you can give Fitbit another opportunity in the future. 

Hey @Jpohlman. Thanks for the troubleshooting that you've tried. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

Hey there @Always-Learnin. Thanks for your input. 

I'll be around if you need further assistance. 

[jewelfysh]

When I woke this morning my battery was low, When I got to work I plugged it in and it showed 5% left and charging.  About an hour later I checked to see how charged it was and it wouldn't turn on. I've cleaned around the 3 peg connections and I've wiped it with alcohol. I used the same cable I've been using since I bought it, then I used another replacement cable at my office with a different USB hub. It won't turn on, and it won't charge at all. I've held down the left and bottom right button for 30 sec but there doesn't seem to be a point since it's already off.

[BLK7]

My feelings EXACTLY.

[buggirl50]

wow a lot of us purchased around end of 2017 and start of 2018 and the ionic is dying in May/June 2019.  strange to have so many issues right now all at same time?  mine completely died, won't charge, etc.  determining on whether to spend the money again on fitbit or go apple this time.  that much money every year doesn't make sense.

[SilviaFitbit]

A warm welcome to the Community @jewelfysh and @buggirl50. Thanks for the details mentioned and troubleshooting tried. I've shared your post with our Support team, they will continue assisting you. 

Hey @BLK7. Each case is reviewed individually and our Support team provides options based in the Fitbit Warranty. 

I'll be around if anyone needs further assistance. 

[wilkette]

I too am extremely frustrated at Fitbit's lack of accountability. We're not all coincidentally experiencing this. There is a problem with the firmware update that needs to be acknowledged. I've advocated for Fitbit for 6 years, but I can't stand by a company that won't take responsibility for poor execution.