Fitbit Ionic won't charge or turn on

[pbath]

bought my ionic on the 27th December 2017 and today it is not charging or turning on, any tips? I have tried holding down the left button and the bottom right button for 20 seconds and nothing is happing

Moderator edit: updated subject for clarity

[eseven]

@SilviaFitbit I have the same issue with my ionic, tried every single thing, clean contacts restarting everything, still dead. please advise as i need a solution fast.

[eduardovk]

@eseven there is no fast solution with Fitbit and you should not expect anything from them. I had the same problem and Fitbit solved the problem saying that "my ionic is out of warranty".

[mkokit1]

Standard reply I guess ..

[mcosta]

In Fitbit's early days, you could contact customer service with an issue, like a device that wouldn't charge, a broken wrist strap, etc. and they would send you replacements, no questions asked. That's why I've stayed with them for almost ten years. This situation with the Ionic is a far cry from their early days. This is clearly a faulty product, rushed to market, and is their most expensive device--no excuse for a lifespan less than two years. There needs to be an Ionic recall and replacement, period. Since they're ignoring the problem (or worse, the Stepford Fitbit moderators cheerfully repeating the same non-solutions over and over on this board) I will have to look for another brand that stands behind its product.   

[THE1EDGE]

Yes how cheery their are at deflecting the issue!

Sent from my iPhone

[SilviaFitbit · Accepted solution]

Hi everyone! Thanks for taking the time to report the issues that you're having with your Fitbit Ionic.

I appreciate all the feedback and the time you've taken to perform the troubleshooting steps suggested along the thread. If you've already contacted our support team, I suggest to keep communication open with them. They will be glad to keep assisting you. 

If you're having issues with your Ionic not responding when you try to charge it, I'd suggest to clean the contacts of your Ionic; you need to this regularity with all devices. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion.

We also recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.

For more help, you can take a look of the steps on this article: Why isn't my battery charging on my Fitbit device?  And as a last step, you can try a factory reset on your Ionic. 

At this time, we'll be closing this thread since it has became off topic. If you've already exhausted all the troubleshooting steps and you still need assistance, please open a new thread on the Ionic board, provide as many details related to the issue in your post. We'll be assisting as soon as possible.

Thanks for your understanding.