Fitbit Ionic won't pair to phone's Bluetooth

[bhomer1]

The gps was not connecting on my ionic when doing a run so I first tried shutting it down, that didn't work, so I did a factory reset of it. Now the ionic is on the setup screen, (where is shows the different languages) and when I try to connect it with my phone to setup over bluetooth my phone lists the ionic as an available device but then never pairs, just says, "Couldn't pair with ionic. Check your ionic settings and try again"... but I obviously can't check the ionic settings because it's stuck on the setup screen. Any ideas?

Moderator edit: updated subject for clarity

[DramaQueenDiva]

I would say do another factory reset and put it on the charger.  Make sure it has a good charge on it before you try hooking it up.  Sometimes factory resets cause devices to think that there isn't any charge on the device, hence why they freeze and shut down.  Charge it up all the way before you set it up.

[bhomer1]

I ended up uninstalling and reinstalling the mobile app and now it's working. Thanks for the reply

[DramaQueenDiva]

---

@bhomer1 wrote:

I ended up uninstalling and reinstalling the mobile app and now it's working. Thanks for the reply

---

You're welcome, glad it's working again.  If the second factory reset didn't work, I would have recommended the uninstall and reinstall of the app anyways before contacting Support.

[MarreFitbit]

Welcome to the Fitbit Community @bhomer1, hope you're doing great! I'm glad to hear that you're back on track, thanks for sharing your good news. 

Well, this usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your Ionic, forget Bluetooth (both Ionic and Ionic (Classic)) and perform the factory reset. To solve this issue should follow these steps:

1. Unpair your Ionic.
2. Unpair from Bluetooth both Ionic and Ionic (classic).
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your Fitbit Ionic.

This of course will be for future reference or in case another user jumps in here maybe experiencing the same inconvenience, so these steps could help.

Thanks for your help @DramaQueenDiva! 

Let us know if there's anything else we can do for you.

[MamaBearOf4]

Mine is doing the same thing now, but even after the uninstall of FitBit app and re-install, it still wont work and it still doesn't connect to the bluetooth.

[carlfxy]

Thanks I had real issues for the last few hours syncing. This sorted it out. 

[ShaunaF1970]

I am having this problem now. I've had my Ionic for 2 years, all fine. It stopped synching 5 days ago and now I cannot get my phone to see it as an available device over bluetooth. I have force quit the app and reinstalled, shut Ionic and phone off etc but still no luck.

Can anyone advise? Thank you.

[Toniannej]

I have experienced the same problem over the last few days. Tried uninstalling, reinstalling, switching on and off, logging in and out.

I was concerned the Bluetooth component of the watch had broken but reading that you’ve had the same problem recently makes me think it may be a software issue.

Any advice is welcome!

[mbullyb]

I have the same problem, tried all these steps and still no joy. 

[Royaune]

Fitbit won't pair with phone or computer.  Fitbit also keeps restarting.  Time is wrong.  Got it for Christmas 2019.  I'm going crazy tried  uninstalled app... turned phone off/restarted... turned bluetooth off and restarted.  Any help would be appreciated. phone is a google pixel

[Toniannej]

Hi Royaune,
When I called Fitbit with the same problem they replaced the unit. Give
them a call and they should replace it straight away - it is a warranty
issue.
It was a bit of a circus to get onto someone but they sorted it out in the
end.
Good luck!

[ShaunaF1970]

I had this issue. Eventually sorted it by unistalling app from.phone and doing full factory reset on device. I had been switching.watch on and off...no.good, it needed the full reset..

Mine is working ok now.

[Meyer1461]

I have been doing the same! Have uninstalled, reinstalled, factory reset and nothing is working! I got mine for Christmas 2019 also and am bummed that this is happening now! Is yours up and running or what steps have you taken to resolve this?

[Meyer1461]

I also received mine for Xmas 2019, will they replace it with no receipt? That's what I'm afraid of!

[Royaune]

I contacted Fitbit and told then circumstances. They sent me a new one.
Hope this helps

[Meyer1461]

Yes that helps me a lot! I will be giving them a call!! Thank you so much for helping!!