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Fitbit Ionic won't pair to v4.1 bt headset

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‎04-30-2018 16:45 - last edited on ‎05-03-2018 05:51 by Fitbit Moderator

‎04-30-2018 16:45 - last edited on ‎05-03-2018 05:51 by Fitbit Moderator

Hello, my fitbit won't pair to my bt-008 bluetooth earbuds. Those are fairly cheap ones but they pair immediatly to my phone. I do the usual procedure: holding on until they enter pairing mode, while in pairing mode, I enter my watch options and start a bluetooth device search. Doing so, it will easily find my smartTV but will never ever find my earbuds...

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-03-2018 05:53

‎05-03-2018 05:53

Welcome to the Fitbit Community @CynBonneau, hope you're doing great! Thanks for already troubleshooting this inconvenience between your Ionic and your V4.1 bt headset, nice way to go! Man Happy

 

If your phone is managing multiple Bluetooth connections simultaneously:

 

  • Your Fitbit device might stop syncing or stop receiving notifications.
  • You can experience interruptions with any consistently streaming Bluetooth connection such as headsets, car kits, stereo audio, tethering, and file transfers.

These interruptions are typically caused by operating system and Bluetooth limitations. It's also possible that an app on your phone is causing the issue.

If you have an Android phone, try these steps:

 

  1. Turn off the Always Connected option in the Fitbit app.
  2. Disable other Bluetooth connections when not in use.
  3. Check to see if your phone has an app compatible with Ford Motor Company's voice control system. If so, disable Bluetooth on the app if possible or uninstall it.

    The API used in these apps makes it difficult for Fitbit to communicate reliably with your phone. Ford provides a list of apps but note that other companies may use the API as well.

 

If you want to connect a Bluetooth audio device to your Fitbit Ionic, check this article for instructions. 

 

Let me know if you need further help! Smiley Very Happy

Maria | Community Moderator, Fitbit


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‎05-09-2018 14:52 - edited ‎05-09-2018 14:55

In response to MarreFitbit

‎05-09-2018 14:52 - edited ‎05-09-2018 14:55

Whatever I try, my ionic never sees the bt headset. I even tried unpairing everything around and turn of everything that uses bt except my headset and watch and I still doesn't find it. My problem is not that it loses its connectiong but won't even find it :/.

Without any further effort, anyother of my devices finds my headset spot on every time.

 

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