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Fitbit Ionic won't stay synced

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‎09-27-2019 22:00

‎09-27-2019 22:00

I am pretty sure I have tried all the options to sync my Ionic to my LG Stylo 4&I have to say,it's getting pretty irritating&frustrating that it stops syncing within a hr.!I also re-entered my router password(on my phone)but for some reason I can't get it to let me enter that same router password on my Ionic.Anyone that can walk me through this?

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‎09-28-2019 07:30

‎09-28-2019 07:30

It's great to see you on the Community @Survivor19. Thanks for mentioning the phone you're using. 

 

Sorry to hear that you're experiencing this with your LG Stylo 4&I. Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements. 

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.

 

I'll be around if you need further assistance. 

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