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Fitbit Ionic wont turn on after factory reset

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‎07-13-2020 22:41 - last edited on ‎07-14-2020 17:37 by Fitbit Moderator

‎07-13-2020 22:41 - last edited on ‎07-14-2020 17:37 by Fitbit Moderator

Just bought this Fitbit ionic today couldn't get it to connect to wifi or bluetooth after setup. Tried all the recommended solutions but nothing worked, so I factory reset it as a last cause and now the **ahem** thing wont even turn back on been on the charger for 6 hours with no indication of charging and it wont respond to manual resets. Looking like the biggest waste of my time and money.

 

Moderator Edit: Clarified subject

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‎07-14-2020 17:42 - last edited on ‎10-16-2024 07:59 by Fitbit Moderator

‎07-14-2020 17:42 - last edited on ‎10-16-2024 07:59 by Fitbit Moderator

@Nick1994 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I see where you're coming from.

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

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