Fitbit Ionic wont turn on after swimming

[Sarfaraj]

My Fitbit Ionic is a little over 1.5 years old, so I guess it is out of warranty. But I used it in standard operating conditions, in a swimming pool, and since then it is dead. I tried to call the helpdesk number and was informed that as it is out of warranty, no help will be provided. I am now stuck with a dead $250 toy that lasted only about a year. Is there any way to repair it? Or it is the normal lifespan of this product? 

[SilviaFitbit]

@Sarfaraj Welcome to the Community. Thanks for the details mentioned.

I've shared your post with our Support team and they've mentioned you already have a case with them. Each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

If you have any questions about the option you were given, please reply to the case you already have. 

I'll be around if you have any additional questions. 

[Sarfaraj]

@SilviaFitbit Thank you for the reply.

The case you mentioned is a dead end. The support rep told me that there is no way to repair it (even if I am willing to pay for the repair), and the best thing they can do is to provide me a 20% discount coupon for another Fitbit device. 

So, I realize that a Fitbit device is worth 20% value after a year. The intent of this post was to check other community member's views on this. 

If my current device cannot be repaired for a reasonable cost or cannot be replaced, you just lost a loyal customer. I am never going to purchase a piece of junk which loses 80% value in a year. 

[SilviaFitbit]

@Sarfaraj Thank you for getting back. I appreciate that you mentioned the option you were given by our Support team. 

Hope you could give Fitbit another opportunity in the future.