help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2018 21:35

‎03-19-2018 21:35

I just updated the firmware in my Ionic and the update failed at 95%. Now the watch is practically useless. I wish that I could roll back the update and have my Ionic the way it used to be. I have tried to do the update by both wifi and Bluetooth. How can I get this watch working again? It seems like whenever you purchase something that works fine, some bright spark comes along with a suggestion on how to make it better. But of course, it never is. Not impressed Fitbit. 

Best Answer
2 REPLIES 2

‎03-19-2018 21:37 - edited ‎03-19-2018 21:40

‎03-19-2018 21:37 - edited ‎03-19-2018 21:40

Just heard a theory that Fitbit does this when it wants to move users to a new product... can anyone say Versa?

 

Not me, I've been through this before with Charge HR, Blaze, and now Ionic. I'm done with fitbit.

Best Answer
0 Votes

‎03-20-2018 08:08

‎03-20-2018 08:08

vsm7745, do a RESTART.

Best Answer
0 Votes