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Fitbit OS 4.0.2 - Firmware Release (27.68.9.15)

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‎10-09-2019 15:35

‎10-09-2019 15:35

Fitbit Update: 10/9

 

Hi everyone,

 

We’re excited to announce the release of Fitbit OS 4.0.2, available for Ionic (Firmware Version: 27.68.9.15). 

 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

 

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

 

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. 

 

If you run into any trouble updating your Ionic, I recommend reviewing these troubleshooting tips. 

 

We appreciate your patience while we work to roll this out to everyone.  

Want to get more deep sleep? Join the discussion on our Sleep better forum.

Best Answer
633 REPLIES 633

‎10-09-2019 22:59

‎10-09-2019 22:59

I updated my ionic and the download was fine but during installation I got an error message whether to retry or use bluetooth. I chose retry but nothing happened so I rebooted my phone and ionic to try the update again but I cannot find the update link.

 

However, when I checked the firmware version, I got 27.68.9.15 which is the latest version to date. How can I tell if my update was a total success? The watch seems to be working but have not checked all features.

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0 Votes

‎10-09-2019 23:33 - edited ‎10-10-2019 01:18

‎10-09-2019 23:33 - edited ‎10-10-2019 01:18

Updated yesterday. Straight from the latest 3.x release (without the 4.0.1).

Downloaded at about 150kb through wifi, (router showed that the ionic was connected). The whole procedure took about 15 minutes.

After a reboot, i've got a short introduction. About 5 minutes later it told me that it would like to recalibrate so i've connected the carger and a few minutes later it did show a green checkmark -> worked as well.

 

There are pretty cool new features. Why don't you mention them at your "What's new and fixed" page?

 

So what's my experience? (might be android specific)

  • instant sync.
    during the last few weeks / months i had to trigger a sync two or three times till it really launched (or was able to complete). with the most current app and this firmware everything works as smooth as possible. open the app and after a few secons (without manual triggering / refreshing) the sync is completed.
  • battery usage
    maybe caused by the sync issue with the previous release, but: during last night the battery went from 51% to 50%. thats about 1/4 of what i had before. so the watch seems to sleep better and deeper as well 😊
    I'll check if that continues with such a great performance during the day, but that would boost the stamina of one recharge to somewhat around a week, or even more.
  • quick access menu
    when swiping down, there are the notifications (as with previous releases), and additionally floating in the upper quarter of the display, three icons to access music, credit cards and a new quick settings menu
  • quick settings menu
    • do not disturb (on/off)
    • sleep mode (on/off) -> sets brightness to lowest, and display wakeup to tap / button (not by movement)
    • brightness (dim/normal/max/auto)
    • screen wake (auto - motion / manual - button)
  • replies to notifications
    way more options, didn't explore everything new. at least: multiple emoticons, remorse option (cancel sending)
    preferred replies (textual and emoticons), plus a button to expand the list and get access to more 
  • Settings "app"
    • screen timeout (10s/15s/20s/45s/60s)
    • sleep mode
      • schedule (allow sleep mode to turn on during sleep hours)
    • left button is customizable (quick settings / pay / notifications / music controls )

thats quite something. don't know if some of that (especially in the settings section) was released earlier, but the rest is pretty cool.

 

Many thanks for developing new features and fixing bugs, especially for a device older than 6 months (sadly thats not standard in our modern world). 💖💖💖

 

The only annoyances: your communication politics, especially regarding the SPO2 sensor. 😒

Best Answer

‎10-10-2019 00:20

In response to d_k

‎10-10-2019 00:20

Thanks for pointing out the sleep mode schedule option - that is so useful!

 

I thought the sleep mode quick toggle was good, but that is even better!

 

Nice addition FitBit 🙂

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0 Votes

‎10-10-2019 00:55

‎10-10-2019 00:55

I upgraded my Ionic few minutes ago without any issues. Thanks a lot! Good job!

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0 Votes

‎10-10-2019 02:24 - edited ‎10-10-2019 02:24

‎10-10-2019 02:24 - edited ‎10-10-2019 02:24

I had the upgrade banner come up on my app this morning. The last update bricked my 3 months old Ionic, I got a free replacement. 

I'm literally scared to update this time. I'm traveling in Europe for business and don't want to be without a watch. 

Fitbit, you gotta work out a way to update without killing the device. Maybe you need to poach some Apple or Google developers?

Best Answer

‎10-10-2019 02:37 - edited ‎10-10-2019 02:41

In response to Stu_B

‎10-10-2019 02:37 - edited ‎10-10-2019 02:41

@Stu_B 

someone flagged (and removed) my quite positive post as spam.

 

@MattFitbit 

please tell me what was wrong with it. i did put some effort into it.

it was available under:

https://community.fitbit.com/t5/Ionic/Fitbit-OS-4-0-2-Firmware-Release-27-68-9-15/m-p/3823667#M11102...

Best Answer

‎10-10-2019 02:50 - edited ‎10-11-2019 05:35

‎10-10-2019 02:50 - edited ‎10-11-2019 05:35

This update seems to be bricking a large number of Ionic devices, including mine. Perhaps it should be un-released until you work this out. 

I'll be expecting a full replacement. 

 

Update: After going through the typical routine in friendly form with customer service, a supervisor did approve replacement out of warranty.

They will send an email with a choice of 50% off a new device or full replacement of the Ionic, which I chose.

I'd rate this good customer service, although it'll take a good 30 minutes out of your day.

Best Answer

‎10-10-2019 03:14

‎10-10-2019 03:14

Upgrade progress work well with me. But I can't tune my watch face. Still not support Vietnamese in notiffication. Very dissappointed 😑

Best Answer

‎10-10-2019 03:43

In response to toroco

‎10-10-2019 03:43

Another smooth WiFi update, only 7 minutes and everything is working. Syncing is normal and responsive..

 

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer
0 Votes

‎10-10-2019 03:50

‎10-10-2019 03:50

Ok... so my Ionic has updated. 

 

So am I right in thinking that everytime I swipe down to see a notification, I get that menu showing me the music player controls (never used as getting music on these devices is worse than having teeth pulled), a wallet that only one bank in the UK supports, and then 4 quick settings that I never use?

 

Please tell me I can disable this menu, otherwise when the black screen of death shows again, I won't be seeking a replacement. 

Best Answer

‎10-10-2019 05:00

‎10-10-2019 05:00

This update messaged my clock face up, don't know what to do....
I don't want to factory reset everything as it takes so much time!
https://ibb.co/dcr32PY
https://ibb.co/s6BGCmw

Best Answer

‎10-10-2019 05:28

In response to Frostation

‎10-10-2019 05:28

Try choosing another clock-face and then go back to the other one. That might work. 

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0 Votes

‎10-10-2019 05:34

In response to Butterflywings

‎10-10-2019 05:34

Already tried doing that and re-starting the Ionic, no luck.

I did the update via Bluetooth

Best Answer

‎10-10-2019 05:37

In response to Frostation

‎10-10-2019 05:37

Switchr app stopped working after the update. 😞

Best Answer

‎10-10-2019 05:47 - last edited on ‎11-08-2019 12:27 by

‎10-10-2019 05:47 - last edited on ‎11-08-2019 12:27 by

And still no SO2 sensor activation

Still at least we got a sleep score, something so many people WERE asking for

 

Come on Fitbit start listening to what you customers ask for. The O2 sensor has now been available on your devices and still no use for it. All the excuses about licensing and FDA approval are mute given Garmin's ability to have Thiers active

 

 

Moderator edit: format

Best Answer

‎10-10-2019 05:58

In response to Towser72

‎10-10-2019 05:58

 

@Towser72 wrote:

So am I right in thinking that everytime I swipe down to see a notification, I get that menu showing me the music player controls (never used as getting music on these devices is worse than having teeth pulled), a wallet that only one bank in the UK supports, and then 4 quick settings that I never use?

 

Please tell me I can disable this menu, otherwise when the black screen of death shows again, I won't be seeking a replacement. 


Same exact thoughts, horrible decision to add that to the notification section. Those features should have remained for the physical left button, or even better -- display those controls when a user "swipes right" from the clock face home screen (a feature request that has been made in the past).

 

C'mon Fitbit! Did you gather feedback from anyone else besides your developers who thought this was a great idea?

Best Answer

‎10-10-2019 06:24

‎10-10-2019 06:24

I tried to do the update.  it did not work.  followed all steps for troubleshooting as listed on your site.  still did not work and in fact has made it worse because the troubleshooting guided me to delete the ionic from my account.  now the ionic will not pair to my desktop, phone, or tablet.  it does try to connect by recognizing the 4 digit code but when i try to pair i now receive 'something went wrong..." message.  each time i try a fitbit troubleshooting method my symptoms become worse. 

Best Answer

‎10-10-2019 06:26 - edited ‎10-10-2019 08:30

‎10-10-2019 06:26 - edited ‎10-10-2019 08:30

<SOLVED>

From the new drop down menu I found sleep was enabled which disabled the items below.

 

 

Hi

 

Since the update on my Ionic yesterday (Version 27.68.9.15) I am unable to change some of the settings including Brightness, Do Not Disturb, and Screen Wake. These items are greyed out and you cannot select them to change. Brightness is stuck on Dim. Screen wake is stuck on Manual so I cannot just twist wrist and have to press the button. Not very convenient. Hope there will be an update to fix or am I just missing something?

 

Thanks

Dave

Best Answer
0 Votes

‎10-10-2019 06:31

‎10-10-2019 06:31

Hi,

 

You release a new firmware version and say the following "This release includes bug fixes and improvements" As far as I am concerned they are not release notes. What are the bug fixes and improvements. How can I make a decision as to whether to take this upgrade or not based on 7 words. Last time I ended up with a useless ionic that whilst fully charged would not power up  and had to be replaced, surely you should inform customers what the fixes and improvements are so they can make a choice based on some facts not promises.

Best Answer

‎10-10-2019 06:31

In response to DF3036

‎10-10-2019 06:31

Just upgraded.  Whole process took about 15 minutes.  No issues at all!

Best Answer