Fitbit OS 4.0.2 - Firmware Release (27.68.9.15)

[MattFitbit]

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2, available for Ionic (Firmware Version: 27.68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. 

If you run into any trouble updating your Ionic, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone.  

[TBinEaston]

Same thing happened to me. And it didn’t update. I got it to work again by holding all 3 buttons until the logo appears. Then, let go of the bottom right button while continuing to press the upper right and left buttons until it vibrates. Takes a while. On vibrate, let go of all buttons. I then had to remove the ionic from my app, do a factory reset, remove and re-add the app, then set up the ionic in the app again. That was just to get it to work. As I said, it still won’t update but I’ll tackle that later. It took me two hours just to get it working again. 

[Ecuamer]

I am in the same process .

Waiting for supervisors email to get a reimbursement for my Fitbit . I am very upset that I lost 2 days so far and possible a week before a recieve an email . I would of loved for Fitbit to call me and expediate a replacement .

dont upgrade your Fitbit  with the new firmware !!!!

[sammysamsamsam]

I was hoping and praying that was going to work for me, but I have held the buttons in for 3-4 mins with no luck just a black screen 😭😭 devasted with the amount it costs. It's so poor, I get we dont always get things right first time but even if there is a fix eventually, how do I get it to connect??!! I cant see how it's going to work!!

[TBinEaston]

Oh no! I think I’ll leave mine alone for a while until they get the bugs worked out. Thanks for the heads up.

Sent from my iPhone

[TBinEaston]

That’s a shame. I wish I could help. It seems like the update has bricked a lot of watches. Terrible.

Sent from my iPhone

[sammysamsamsam]

Yeah it's a complete farce to be honest but what can we do?!!!

[michaelye168]

Fitbit firmware update is never easy

Connection has always been an issue

These issues have been on fitbit Surge and ionic, why? Have I said many times that I would not buy fitbit anymore?

Wonder how china made mi band has never failed on connection and firmware update. 

[Michael0861]

Hello and thank you what I'm dying to know is will this help the heart rate be more accurate.. mine's about 40 beats off per minute.. it's scary you think you have to go to the emergency room because there may be a problem with your heart  here it's the Fitbit..

[Ecuamer]

I am unbelievably disappointed with Fitbit how they have handle my situation at this point . It looks like the firmware issue is not an isolated problem . 
after my upgrade my watch no longer works 

[gofour7]

I feel the same way.  I'm looking for a Garmin watch now.  I won't risk an update until I know for sure what they've done to our watch screen.  I'm guessing they're making it harder to find useful data and will be pushing their unwanted premium "service".  I was on here trying to learn what the actual screens look like after the update since I don't want to change it without knowing what the new watch menus will look like.  Hoping someone posts a bunch of screen grabs or a vid. Very unhappy with Fitbit company for the last few months.

[LokeMT]

Kill Code 66 activated.

Be On Guard!

Upgrade to "Polar or Garmin" light sabers.

[wait_4_it]

I was fully prepared for this update to be a disaster and had picked out my Apple Watch, but the Update went through and the Ionic is running along without a hitch. It wasn’t a smooth process as the App on the phone just sat there spinning for a half hour and the Ionic just sat there. I said oh well and just restarted it to be safe. Then it updated after the restart and has been running since. Had to reenter my Sbucks card and the app came back. Wallet didn’t work immediately, but corrected itself and is working fine. Strangest update process I’ve been through I have to say. I feel bad for all those here that haven’t been as fortunate. Not seeing much difference, but I was happy with it before. Curious about the spo2 status...otherwise meh. 

[Ecuamer]

I had the same result !!

fitbkt must remedy this before they lose customers . I am a runner and can’t imagine running with my ionic but now if they correct this I am look g else where !!!

i can’t see them now replacing customer watch if their firmware was the direct cause . Warranty or with warranty !!

[craigrabrams]

Below is an exchange that is going nowhere. I've had the Ionic for less than 2 years. It asked me to update the software and never turned on since. I've done all the factory reboot etc...below is my last exchange

Hello again,

I purchased this FitBit well over a year ago.

It's was purchased in the USA

It was not a gift.

As you can see from my stats...I'm an avid Fitbit user.

I must say I'm devastated that I went to update my Fitbit as suggested and now it's broken. I always tell anyone I speak with about how much I love Fitbit and it's cababilities. However if this is not resolved In a fair manner, I will be switching to Apple Watch.

I'm pretty upset. I hope Fitbit does the right thing and sends me a new Fitbit Ionic. I'm happy to ship my defective unit back to you. However if I'm given the standard reply of you're t out of warranty...I'm a life long user that is gone. I'll use what everyone else loves the Apple Watch or a Samsung or anything else that will stand by their product.

I hope you understand and do right by me.

I'm super bummed and hope Fitbit does right by me.

Craig

[sammysamsamsam]

My partner has managed to update his successfully, the screens are the same and the only real standout change is night time modes, the you can put the into a "do not disturb" mode. Hope this helps but I wouldn't do it at the moment

[Elcs]

My update took 10-15 minutes tops.

WiFi didn't work, which is completely unsurprising.

Bluetooth worked immediately and flawlessly.

The watch seems to pick up notifications more quickly which is fantastic because I had notification issues prior.

However, it has completely, totally and utterly tanked my battery life. I used to get about 2 days before it would hit the warning point but with the same settings, my Ionic just dropped over 40% in 9 hours when I was asleep.

As I was one of the earliest Ionic adopters, I'm out of my 2 year warranty period too so I'm unlikely to receive any positive response from FitBit Support.

[benedikt.ebli]

Got the update notification yesterday evening. Today I did the update. Everything went smooth. Thx Fitbit.

Before doing the update I enabled WLAN through the app and started the update. It took around 15 minutes. After the update I had to do the tutorials again and feared all data would be wiped. But it was not the case. Puhhh.

I spotted some new features like the fast settings menu which can be opened with a down slide and press on the right button in der notification bar. Nice. I hope Fitbit optimized the GPS functionality as well. With FitbitOS 3 GPS got more unreliable.

Tomorrow I will run a half marathon. It will be a good test for the new OS :-).

BTW FitbitPay works without problems. I had not to add my card again. Everythink like before on FitbitOS 3.

[benedikt.ebli]

@Michael0861

I had no problems with my Surge. The ionic is far more sensitive. It depends on the wifi. I once had a tp-link wifi and it won't work with the ionic. Now I changed the wifi hardware and it works without a problem. Also the new app works far more better in reference to connectivity like the old one.

[benedikt.ebli]

@rego629 

My wife uses Garmin. She never experienced update problems. But connectivity problems occur there as well. The app is ugly and the watch OS also. But the new Garmins have Amazon Music support. I want it also on my Ionic! 

I like Fitbit best. But the quality of their devices is subpar. I now own my 6th Ionic. One sold, one lost, thwo died from water damage, one was a doa device. But I hope they learn and give us a good Ionic successor.

[Bmengel66]

Ionic won't turn on after the most recent firmware update. How do I fix it.