Fitbit OS 4.0.2 - Firmware Release (27.68.9.15)

[MattFitbit]

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2, available for Ionic (Firmware Version: 27.68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. 

If you run into any trouble updating your Ionic, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone.  

[NinaP]

I'm an Android User and my issue is not receiving notifications. I get maybe 1 or 2 a day from apps that's it. So frustrated. 

[Rolyat]

..typical FitBit ionic. Unreliable... works... then looses the plot.

Ive posted issues and contacted the "HELP" centre. It was not resolved.

[Rolyat]

Dont go for the discount. Problems everywhere for this device.

[Wigg1ns]

Does anyone think its worth having replaced or do you think its just a firmware problem?

[DavidRT]

... try The Fitbit service centre, live chat. Where you type in problems and they respond. I did this for nearly 2 hours... didn’t fix the problem. Now a warranty claim .

They were persistent though.

[Wigg1ns]

I may just send it back Amazon, they have been pretty good on doing replacements.

[Rolyat]

Good choice. Better to be safe than persisting with a dud device.

Sent from my iPad

[YojanaFitbit]

Hi everybody, thanks for keep sharing your comments. I'll be glad to keep assisting you with any issues you  might have with your Fitbit Ionic.

Thanks for taking the time to share your thoughts and personal experienced with your Ionic devices. The input received here in the Community Forums always help us to evaluate our procedures and improve the Fitbit experience. If our Support team was already contacted about your difficulties, please keep in touch with them. They will be glad to help you.

If after the firmware update you're experiencing issues with your notifications, I'd suggest to force quit the Fitbit app and log out for a moment. Then follow the steps suggested here: My Fitbit device isn't receiving notifications from my phone. @Wigg1ns Have you tried these steps? What model of phone are you using to sync your Fitbit Ionic?

Occasionally a firmware update will start and stop or otherwise fail, if this is your case please try the following steps: Why can't I update my Fitbit device? 

I'll be around in case that you have questions about this.

[Wigg1ns]

Non of these things work as ive tried all of them, i use a Samsung Galaxy S10
Sent from Yahoo Mail on Android

[Mam6120]

I have an S9+. It works great.

[SilviaFitbit]

@Wigg1ns Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you. 

@Mam6120 Thanks for sharing your experience with Ionic and Samsung S9+. 

I'll be around if you need further assistance. 

[Ebojager]

Is the update still bricking Ionics? It sure looks that way... I thought they pulled the bad update and released a new one?

[chausta]

I received a replacement for the one that was corrupted by the update. Upon
pairing with my phone, it updated to 27.68.9.15. I'm on day 2 and it's
still working (fingers crossed). The previous one didn't last a day, so
this is doing better so far.

[Wigg1ns]

This is the version that I'm on and am fed up with no call notifications.

Sent from Yahoo Mail on Android

[YojanaFitbit]

Hi @Ebojager @chausta and @Wigg1ns thanks for sharing you feedback about what you've experienced with your Fitbit Ionic.

@Wigg1ns I'm sure our team will be glad to keep assisting you with any inquiry you might have about this issues with your notifications.

@chausta it's great to see that you're not having more issues with your Fitbit. You can let us know if you need anything else.

I'll be around, keep me posted. 

[SunsetRunner]

Am I the only one with an Ionic that is working properly and has updated to the latest version? 

[Noddyhawk]

I updated my Ionic at least a month ago and it has been working fine since
the update. The only thing I had to do was clean the back of the watch and
the end of the charging cable because they weren't making proper contact
any more because of the dirt that had gotten in it.

[admans]

you are lucky, mine hasn't worked properly since the update

[Wigg1ns]

Yes I think you are lol. Mine is up to date but doesn't work.

Sent from Yahoo Mail on Android

[Wigg1ns]

Do any of you listen? It is still not working correctly!!

Sent from Yahoo Mail on Android