Fitbit OS 4.0.2 - Firmware Release (27.68.9.15)

[MattFitbit]

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2, available for Ionic (Firmware Version: 27.68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. 

If you run into any trouble updating your Ionic, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone.  

[Beancounter1975]

@YojanaFitbit  I’ve tried ALL the steps outlined in your link multiple times. This does not stop my Ionic from losing time though.  Surely as a watch it shouldn’t need to be near my phone at all times to keep time.  I never had this problem before updating both my IOS (currently on 13.1.3) or my ionic firmware (at least mine didn’t brick).

is there anything else I should check?  

I was thinking of trying a factory reset but am worried that this will “brick” my ionic.

I’m about ready to ask for a replacement watch or my money back as I’ve had this for less than a year.

[DCFYI411]

This update bricked my Ionic. Followed the update instructions to the letter. This is unacceptable for a $300 device.

[Scat1928]

Yep, mine too and I'm getting no where with customer service.

[Scat1928]

No one has responded to my email stating that anything less than a new Ionic is unacceptable. Why should I pay anything to replace an Ionic that is less than 2 years old and worked just fine, until I did YOUR firmware update? Why would I want to continue using a product from a company that does not stand behind their customer service?

[bluedand]

After update, my ionic bricked. Had a good charge, working fine, then dead. I plug it in, eventually comes on, showing endless charging with 0% battery level.

[bluedand]

No sympathy. Got the 25% offer like they were doing me a favor. At least with Apple you can get a new battery installed for $79

Moderator edit: Removed personal info

[EdSawyer]

Replaced mine with a Samsung Galaxy. That was my message. Ionic went in the trash and I’ll never give Fitbit another chance.

Sent from my iPad

[Elcs]

@YojanaFitbit 

Support have raised a ticket and have *not* contacted me beyond that simple raising of a ticket.

I have set battery optimisation on the FitBit app and this has not helped. I have also uninstalled all apps which hasn't helped either.

Currently, I have to charge my Ionic twice a day to ensure it lasts through work and through sleep.

This is really not on.

[Mam6120]

Is this what crashed my Fitbit last night?

[malar]

GOOD NEWS message to all users.

You may recall that Fitbit replaced my Ionic under warranty about a month ago.  It has not failed.  Last night, I updated to the new Release 27.68.9.15 following simple, straight forward instructions.  It updated without a hitch in about 10-12 minutes.

This morning still working well and holding the charge.

Before updating, I check with Support to make sure that it was safe to update.

THANK YOU, Fitbit Support, for your assistance and guidance.  

[Sfaynor]

@malar glad to hear your Ionic was swapped and updated well. Though I am still here with a broken Fitbit that Fitbit broke with their firmware. 

Good day for you. Me? I paid the $100 subscription for premium fitbit that I can not even use. 

Thanks Fitbit. 😔

[Scat1928]

Update:  My less than 2 year old Ionic died after doing the firmware update.  At first Fitbit said, so sorry, you're out of warranty and out of luck.....here's 25 % off a new device.  Happy to report that after telling them their offer was unacceptable, they finally agreed to replace the Ionic for free.  It took a few days and it had to be escalated up to a higher level, but they are doing the right thing.

[IAmeer84]

So I happened to update my ionic without a charger (extremely bad idea), and It ended up dieing during the update, i went outside to my friends and decided to update my ionic there as I had just got it and for some weird reason left the charger home.. my ionic's now dead and I'm wondering if my watch will be fine for when I charge it. Can someone reply to this telling me what will happen?

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

@edraac Thanks for sharing your experience with the new firmware update. I'm glad to hear that you're loving the new firmware update. If you have any questions about any process, you could check the Product Manual which is now updated with the new screen interface.

@EdSawyer Thanks for sharing your experience with Fitbit. Sorry to see you go, hope you could give us another opportunity in the future. 

@Jonno34 It's great to see you around. Your feedback is appreciated, our Support team is always testing new devices and adding them to the list. 

@Beancounter1975 and @Mam6120. Thanks for confirming the troubleshooting you've tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

@DCFYI411 Thanks for the troubleshooting tried. In this case, I've shared your post with our Support team, please check your email inbox, they will continue assisting you. 

@Scat1928 Thanks for letting me know that you've contacted our Support team. I've shared your post with them and they've mentioned they are already helping you, please check your email inbox. 

@bluedand Thanks for stopping by. I appreciate the time you took to share your experience with our Support team, in this case, I've shared your post with our team once again and they will double check your options, keep an eye on your email inbox. 

@Elcs Thanks for stopping by. Sorry to hear that our Support team hasn't contacted you back. Please keep an eye on your email inbox, they will continue assisting you. 

@malar It's great to see you around. I'm glad to hear that our Support team has helped you and now you're enjoying your Fitbit Ionic. 

@IAmeer84 Welcome to the Community. I appreciate the troubleshooting tried. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if anyone has any additional question.

[bluedand]

You obviously don’t care about your customers (or keeping them) as an update of firmware destroys a perfectly good watch. It was working fine until you forced the update on me and destroyed my watch.

Moderator edit: Removed personal info

[Ajesh]

Update:

I was sent a replacement. It arrived Monday, this week.I guess complaining loud and long has it's advantages as I was out of warranty by a month or so.

It didn't take too long to setup and I had to reset all my personal settings etc.

So far:

The one night I slept with it, it gave me just basic data. I'm keeping an eye on the Heart Rate figure. I jut get the feeling that it ain't quite there yet. Sometimes, I see the number disappear and come back quickly. 

Otherwise, so far, it seems to work ok. I'll provide another update in a week or so. 

[Ajesh]

It says version is 27.68.9.15

[Sfaynor]

@Ajesh 

I can also confirm, my Ionic was bricked, and after speaking to customer service now for the second time, they have just sent me an email to replace my Ionic. 

Thank you Fitbit for standing behind your product. It was a frustrating experience but end of the day, you did the right thing. Thank you!

[bluedand]

So far, no sympathy at all for me

Moderator edit: Removed personal info

[Sfaynor]

@bluedand 

Send them a message and not through email. Click the chat button. Explain details of this chat thread. Explain how your a loyal customer. 

I was upset but they finally did right by me. Two weeks of no watch but they finally agreed to replace