Fitbit OS 4.0.2 - Firmware Release (27.68.9.15)

[MattFitbit]

Fitbit Update: 10/9

Hi everyone,

We’re excited to announce the release of Fitbit OS 4.0.2, available for Ionic (Firmware Version: 27.68.9.15). 

We've begun releasing this new firmware to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

 
This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. 

If you run into any trouble updating your Ionic, I recommend reviewing these troubleshooting tips. 

We appreciate your patience while we work to roll this out to everyone.  

[chausta]

That's a good thing, right?

[aumannjoy]

Do not repeat do not update your new one for you will be calling Fitbit again.

Sent from my iPhone

[malar]

I've updated mine 5 days ago. No issues whatsoever. You should not give that kind of advise without knowing all the facts (model, versio,, etc., etc.

[aumannjoy]

No well I have personal experience for I got a new one sent to me and when I updated the new one, it got died too. So, do not assume that I do not know what I am talking about.

Sent from my iPhone

[DCFYI411]

Nope.  I plan to call customer service the minute the watch arrives. I will let you know how things work out.

[ChrisM123]

This update just bricked my ionic. Black screen, won’t reset, won’t power on, won’t charge.

Worked great, update my app, watched it update, then dead. 

Who do I contact to resolve this? 

[bluedand]

Good luck. Same with mine, out of warranty and zero satisfaction. 

[lashazza]

This is what worries me. They force you to get a new device and it still does not work. That is unacceptable.

[RuneOfRed]

Mine was restarting randomly today and I saw the firmware update.  I installed it, and it seemed to have worked except my calibration wasn't there.  I was at work without a charger, so I decided I'd try it when I got home.  My Ionic will now not charge and if I can get the thing to boot (was at 15% after the install) "restarts" saying 0% battery.

[carlfxy]

If your fitbit was restarting randomly it sounds like there was an issue before the update. Check out this thread.  I would contact support, i've found the chat awesome as well as the phone support they should be able to sort you out. There's this good thread on fitbit not charging  When I've contacted fitbit when I had a dead ionic they checked I had first cleaned the terminals on your fitbit, and on the charger, connected the charger, and leave it charging overnight, or at least a few hours. 

Good luck

[Michael-Powell]

Greatest advice: Whenever I'm done walking outside, & at home, I usually charge up my FitBit Ionic until it's at 100%. Even though the charge lasts 4+ days, I still charge mine up everyday that way it stays fully charged.

Moderator edit: Format 

[Sfaynor]

@lashazza so you'll like this. 

I posted here a week or so ago. I had an Ionic that Bricked due to firmware. Upset I had contacted support and got the 25% off deal. Said it wasnt worth it. Contacted them again a week later. Got them to replace my out of warranty ionic. 

I recieved the new one two days ago. I go ahead and try to set it up. Cant find it. I try fitbis troubleshooting guide. Still no go. I try setting it up with a laptop instead. NOPE. 

So, now, a brand new Ionic replacement, that funny enough, DOESNT WORK. Now I'm not one for coincidences and reading this thread and seeing the issues with the replacements, it looks like Fitbit is sending out the watches that did not pass their own quality assurance program. 

What other reason would it be? I'll be contacting support again of course, but this whole thing is being handled horribly. And now the little faith I had in Fitbit is all but gone. 

Really Fitbit? You send replacement watches that do not work? Shame on you. 

[RonaldBeuker]

@benedikt.ebli 

>> "It is not possible if you did the update successfully that you are on a other OS version after hard reset." <<

I appreciate your helping me! However, this information you gave was wrong. Restoring the fitbit to factory settings does what it says: restores it to the state in which the device had left the factory. Other people in this thread have confirmed this, too.

>> Maybe a waiting periode will trigger the update again.<<

Indeed, this is what has happened! About 10 days later, I again was offered to upgrade my Ionic to the latest firmware. Everything is working fine now. 🙂

[RonaldBeuker]

@RicardoFitbit 

>> We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed.<<

Thanks! Indeed, 10 days later or so I was again offered to upgrade the firmware. The upgrade has finished without problems and everything is fine now! The only 2 things I'd like to see changed in a future firmware are:

- restore the haptic feedback when Fitbit Pay is activated

- remove that new quick settings menu that appears when you want to read a notification--the menu makes it difficult to read the notifications.

Also, I'd like an option in the Fitbit app "automatically restart Bluetooth when connection to the Fitbit has been lost". 9 out of 10 times this seems to solve connection problems. Right now, I'm working around the issue by having my phone restart Bluetooth automatically every hour (using the Tasker app on Android). Synchronisation and notifications are very consistently reliable now!

[Michael-Powell]

Awesome: Looking forward for many future updates.

[carlfxy]

@Sfaynor Maybe reboot your router, set the authentication to open make sure its 2.4 ghz. Maybe your network is screwy would make more sense than the idea that Fitbit would ship broken replacements. 

[Sfaynor]

@carlfxy Wish that made more sense. 

I went to school to be an IT Admin, I know my way around technology. I am not at the point where I even have to worry about the router. 

First, fitbit has to "find" my watch. This is done first by bluetooth, not wifi. 

And that's really it. Fitbit updated to latest version. I've reset the watch over a dozen times, even done a hard reset. I followed all of the troubleshooting steps mentioned by fitbit. 

Now what I cannot explain is the people in here who also recieved replacements that have "also" recieved faulty watches. 

Fitbit doesnt have an issue with sending faulty watches, not that I've noticed. Though, I've yet to see someone in here report that their replacement was event free. 

[Mam6120]

My replacement was event free! It works as expected and I am pleased with the whole experience.

[carlfxy]

@Sfaynor an IT admin very impressive ! Thanks for enlightening me with regard to the fitbit finding my watch, now i can quit restarting that infernal router! In anycase, let us know how you get on with replacement no #2 when it comes. Good luck

[Wigg1ns]

This update has made my ionic useless,  I rely on call notifications  but now when I get a call, nothing happens but as doon as the call hangs up I get a notification saying missed call!! Bloody rubbish!!😡