Fitbit OS 4.1.3 Firmware Update (70.80.0)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.3.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[YojanaFitbit]

Hi everybody, thank you for getting back to me. Welcome to the Community Forums @sukey111.

Thank you all for your feedback, Fitbit is always trying to provide great products and customer experience. Your comments help us to improve our service.

As mentioned before, if you already have a case open with our support team and you need more details about your warranty please keep communication open with them since our team is checking each case individually and providing the best option for each one of our users. 

@TBrooks50 thanks for sharing this information. You can check more details about the issues you're having with your iOS device in this thread: iOS update causing some users to lose access to the Fitbit app.

@Damons thank you for trying the suggested steps.  I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the community forums.

@Rosco200 I noticed that you have a case open for this situation. Please wait until you get the response from our team, they are in charge to review each case individually.

@Paintcheckref thank you for trying those steps with your Ionic. It's good to know that you're back on track. About your calendar notifications please review this help article: How do I get notifications from my phone on my Fitbit device?. Your Fitbit device shows notifications from all calendars synced to your default Calendar app. 

@sukey111 you did a great job trying those steps. Thank you for reporting that your Ionic is not showing information on the display. I noticed that you already contacted our support team. Please wait until they answer you via email. They will be glad to keep assisting you.

@SunsetRunner sorry about the delayed response. Our team team will get back to you as soon as possible. 

@jennyjwilson thank you for sharing this information. Please try to restart our Fitbit Ionic. If this doesn't work, you can attempt the factory reset on your Fitbit. Remember to remove your Ionic first from the Fitbit app and from the Bluetooth settings on your phone. Later on please try these steps: Why won't my Fitbit device sync?

To all Ionic user please have in mind that we started releasing this is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

I'll be around in case that you need help in the future.

[PedroPestana]

Dear ionic family since the last upgrade my ionic device run out of baterie in a couple of hours, and before it toke more than three days to run out !!!!!! Any sugestion ??

[PaulMe]

Hi sukey111,

Sounds like the LCD screen backlight may have died. Or worse - the whole screen. If it's just the backlight, you could shine a light on the screen and try looking at the screen at different angles to see if you can make out the code numbers.

Just a thought.

Cheers,

Paul

[PaulMe]

Hi PedroPestana,

Have you factory reset your Ionic from Settings>About>Factory Reset? Sounds like something in the Ionic got into a "loop' and is draining the battery super quick. Unlikely the battery has suddenly died. Lithium batteries usually gradually reduce their capacity as they age. Not suddenly go from a few days to a couple of hours - usually anyway.

[KCK346]

For no rhyme or reason I was blocked. I simply clicked on the link that was sent to my email inbox and I realized Fitbit has decided what I will read and can read. Strange company. 

[PaulMe]

Hi ifatokun,

I'm sure any new device will be covered by warranty.

The two Versa's that Fitbit replaced out of warranty for myself first and then more recently my wife came with a 12 months warranty. Sure, I didn't have this confirmed by Fitbit, but I'm sure they would have said sorry - no warranty on replacements. Don't think many businesses operate this way. Hope not anyway.

🤔.

[PaulMe]

Hi KCK346,

I get similar error messages often. Not some Fitbit conspiracy.I use Microsoft Edge, the site is probably not optimised for Edge. I prefer it as my default browser, and only occasionally use Firefox - and never Chrome.

I'm probably in the minority when it comes to web browsers - although Edge is the default browser in W10 - but site developers don't like using it as much as the other options.

Similar reason I like Fitbit products.

LOL!

[Rosco200]

Just to inform people. 

Warranty does run out with warranty period of original purchase (2 years in Europe). 

I’m now on my second replacement but Fitbit have confirmed warranty period ended at two years after original purchase.

my original one was killed by firmware update last year, the first replacement was faulty from the start and I had to move fast for a second replacement because end of warranty date was very close. 

[PaulMe]

Interesting Rosco200,

Unless FB chime in, I stand corrected.

Interesting policy I have to say.

[KCK346]

Thank you for taking the time to explain @PaulMe 

The brand new customer journey Fitbit put me through was nightmarish. Both product usability and customer service are below par.

I know my relationship with Fitbit will begin and end with Ionic (albeit till it's premature demise)

To think I was the pioneer backer of Pebble. I thought that Fitbit would be so polished in delivering better products.

Yes you are very lucky to have minor issues on your devices. Fitbit needs to inculcate more users like you who will  similarly have reliable devices on their hands (wrists).

[PaulMe]

Well,

I got an update notification on my app 30 minutes or so ago. So, I took the plunge and set it underway.

Phew! Completed in 10mins or so with no (as yet) issues. Would like to know what has changed and improved. (Hello Fitbit developers...)

Unfortunately I still receive no email notification(s) on my Ionic. So I guess I answered my own question in an earlier post wondering if the latest update will fix that issue. Rebooted my phone as well as another post update reboot of the Ionic - and checked email notifications are setup in the app. Anything else I should check? 

sms text notifications are received as well as notifications of incoming phone calls.

So, looks like nothing is broken?

But nothing fixed either.

[youhippy]

The update in December that started bricking devices destroyed mine as well. I was taking part in the closed beta for the FW and they _still_ released it to the public. 

Thankfully they gave me a replacement pebble for that. I am so shocked that 6 months on, they are still releasing updates that are causing devices to brick. I was thinking that it was just the older devices that suffer but Versa watches aren't as old as the Ionic so they shouldn't be suffering too.

Thankfully my 5 month old pebble made it through the update. I was sure to be connected to WiFi and have the ionic connected to it's charger. I will monitor the watch for the next 24 hours and see if the battery has been effected. 

Part of me wants this Ionic to just die a death so I can finally move on to a GMN Music watch and be able to have OFFLINE spotify. 

[lucaiuli]

@youhippy 

I have been in the same situation.

When you say “pebble” do you mean a Fitbit Ionic watch without any accessories, right?

They sent me one too.

Now, I can’t trust them to update again.

I contacted them through Twitter @google  and @fitbit and they replied from @fitbitsupport and they told me: ”Update, update, update. We are here if anything wrong will happen” I said: Ok, but I need more information about the new OS changes. They replied: “We cannot share more information at this moment, but you can update your Ionic and we’re here if you need help”

Hahaha.

No way, Hose!

Now, it is the third time in a week when they release a new update for Fitbit iOS app. Now it is version 3.21 and it asked me to update the app. From the last two I see that the popup message to update my Ionic OS it doesn’t show every time.

They do not say what’s new, either... just a BS line of changelog...

[arkie72802]

yes, that is what i am referring to when i say pebble.  i am also
hesitant to do any updater. I did the one last week and it went smooth
but in back of head was the concern  I have decided if it goes during an
update I will call fitbit once and then, if no help, put it out of its
misery.  Mr Ruger or Mr Glock is always looking for something to get up
close and personal with

[Paintcheckref]

FYI all

  I just did another update to version 27.70.8.0 and so far so good. No issues that I have seen as yet. 

[Damons]

@Paintcheckref  on a different ionic or the same one? I was going to try it on my current brick but not sure if you can do it again? Thought about factory resetting it.

[ranada7]

My ionic bricked on this update. Worked a few days then suddenly went dark. I though my battery died. I have tried resetting. Uninstalling and reinstalling. Remove device and they to add back but now my phone can't find it. Setting on the counter with the logo blinking on and off doing nothing else. I've had it 2 years and just subscribed to premium. Without a watch that works I dont need premium any longe. 

[youhippy]

@lucaiuli yes, a new pebble, just the main watch sent in a little fitbit plastic bag. Thankfully this has survived the recent updates.

You would think updates would make your watch better!?

[KBYYZ]

I just updated my Iconic and my clock face is now a black screen, if i swipe the screen, it will take me to the other screens. I have turned on/off the Iconic and still does not work. Can you help me fix the clock screen please.

[SunsetRunner]

The recent firmware bricked another Ionic today.  That's TWO Ionics that I have in the past two years, WORTHLESS!

Fitbit knows this is a systemic issue and refuse to take ownership.  The FitBit customer service agents are reading a script which insults our intelligence and contiues to poison this ecosystem.

How will coporate make this right?  How about a replacement?  Do the right thing FitBit!