Fitbit OS 4.2.2 - Ionic Firmware Release (72.1.15)

[FitbitCommunity]

We’re excited to announce that a firmware update for Ionic will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app. 

WHAT’S NEW AND FIXED

You can find release notes here.  New Ionic version is 27.72.1.15. 

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Ionic here.

If you run into difficulty please review these troubleshooting tips. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[YojanaFitbit]

Welcome to the Forums, @lcse. Thank you for adding your feedback about your Ionic. I was checking your case with our support team and it looks like you can keep troubleshooting your Fitbit, since it didn't finish the update. If you do so, please use the same case number you were given via chat.

@BrianRCullinane Thank you for adding your comment. Sorry to hear about the syncing issues with your Fitbit, I noticed that you already contacted our support team. I'm sure they will answer soon.

In the meantime, confirm that your phone is up to date. And please try removing the Bluetooth connection between your phone and your Fitbit device:

On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Ionic automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

You will find more troubleshooting steps here Why won't my Fitbit device sync? 

Hope this helps.

[BrianRCullinane]

Didn’t work

Sent from my iPhone

[JohnB44]

Hi Yojana, I have now carried out several resets and two factory default settings restarts. Each time the ionic works for a few hours and then goes into a continuous reboot loop until the battery dies. 
Everything had been working fine until about a week ago - what was updated to cause this ?

[floramortis]

I don't know if this helps but I tried the update multiple times and each time it said 'update failed' and a pink X on my watch.  I gave up but I came to this thread to find out the number for the update and lo and behold, it matches my watch. 

[Manneman]

Exactly the same for me

[lcse]

I have been over the trouble shooting steps many times now and the app can no longer find the watch, no matter what I try. I have been trying to re-establish a connection on the chat function but they are ignoring me. For everyone reading this in the UK, please note that we have statutory consumer rights here, see point number three

@YojanaFitbit Will Fitbit be issuing a fix for the problems this update has caused?

Moderator Edit: Formatting and word choice

[Dovahvahriin]

Still not fixed music controls for the music on your phone though! 

[SunsetRunner]

I hope the update fixes my fitbit.  It has been acting strange lately.  Taking forever to charge, even when connected to a wall outlet.  Inaccurate distance (a route I regularly run so I know the distance), and pulse not accurate.   As in, registering a pulse of 123 before I put the watch on.....or having a lower pulse than it should be after I ran up a flight of steps.....I KNOW when the pulse is wrong.

So, I sincerely hope the update fixes these issues.

[YojanaFitbit]

Hi everyone, thanks again for leaving your comments about this update and improvements you'd like to see in your devices.

@BrianRCullinane You've done a great job following those steps, sorry to hear that you're still having issues with you Ionic. I've updated this information on your case. Our team will be reaching you out shortly.

@JohnB44 Thank you for confirming the steps you've followed to fix the continuous reboot loop you see in your Fitbit. It looks like it's having some hard time updating. In this case it's best to get in touch with our team, click here to get connected. They can check in the system more details that might help to know what's happening with your Ionic.

@lcse Sorry to hear that you're having difficult time connecting via chat. I've updated your case and one of our representatives will be contacting you back via email. Thank you for feedback and I hope you get back on track soon.

See you around the community.

[TAF3713]

Can someone please tell me how to find which firmware version my Ionic is currently running?  When I hit my picture in today (top left) then hit Ionic, it says Version 72.1.9 which I assumed is the Ionic firmware.  But this format isn't anything like YojanaFitbit post indicating that the new version is 4.2.2.  Similarly when I run through the menu on my Ionic itself, I found 27.72.1.9 under SETTINGS =>ABOUT which looks to be the same version as the app. but again, the version format is nothing like Yojana's post.  Thanks

[Btsb60]

Since update heart rate recording has been inconsistant fails to record sleep data 

[YojanaFitbit]

@TAF3713 Thank you for feedback. I'll add that information to the title and first post. New Ionic version is 27.72.1.15. 

@Btsb60 Welcome to the Community Forums. Thank you for reporting this issues with heart rate and for getting in touch with our support team. I noticed they already provided you with some troubleshooting steps to follow. Please keep us posted.

See you around. 

[JohnB44]

The situation has changed, my ionic is now totally dead, even when fully charged ! 🙄

[dentner71]

Fix the problems soon....a lot of fitbit ionic users are having the same problem. It can't be that all of our expensive watches all bit the dust the same way at the same time!!!

[YojanaFitbit]

@JohnB44 Thank you for getting back. As mentioned before, in this case it's best to get in touch with our team, click here to get connected. They can check in the system more details that might help to know what's happening with your Ionic.

@dentner71 Sorry to hear that you're still having issues connecting your Ionic to perform the firmware update. Please keep in touch with our team, they will check the details in your case to see what is the next step.

Thank you for sharing your experience with us.

[Btsb60]

Have done everything your teams can suggest as device only bought in jan this year awaiting contract on Fitbit supplying a new one thanks

[YojanaFitbit]

@Btsb60 Thank you for the update, I'm glad to see you will be back on track soon.

Have great week.

[SunsetRunner]

See Versa smartwatch product forum.  The Ionic and older versa watches must share their operating system. 

Surely there needs to be a dedicated team that can help the people that have bricked devices?

Fitbit are not doing themselves justice each time they roll out an update.

[Btsb60]

As I have only had device 6 months still in warranty so after much messing around am getting a replacement if that manages 6 months then I should have saved to get a Garmin 

[johnc066]

Following standard update procedure, as the Ionic is updating, the Fitbit logo screen on the Ionic and it goes from blue bar crossing the screen to a green bar near the end, as if complete, then, after a short while phone says the update failed and the Ionic goes to the normal watch face screen.  If I choose to try again (ignoring the option to try over bluetooth), I get the blue fitbit logo on the Ionic then the pink x on the Ionic shows and goes back to the normal watch face screen and the phone says update failed.  At that point I went into the Ionic settings screen (grey gear) on the Ionic and chose the shutdown option.  After shutdown, I restarted watch (hold all 3 buttons for several seconds). The Fitbit logo appears and then the watch face after watch reboots. On the phone, I exit and reenter the Fitbit App, choose the Ionic and see the firmware version is the currently updated version (27.72.1.15).  It appears the update works but doesn't complete "gracefully" and is confusing users by saying it failed.