Fitbit OS 4.2.2 - Ionic Firmware Release (72.1.15)

[FitbitCommunity]

We’re excited to announce that a firmware update for Ionic will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app. 

WHAT’S NEW AND FIXED

You can find release notes here.  New Ionic version is 27.72.1.15. 

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Ionic here.

If you run into difficulty please review these troubleshooting tips. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[DLXYZ]

I haven't made a decision to leave Fitbit yet but they MUST improve their reliability for me to stay.

[neysa59]

This is my second ionic. I had an extended warranty on it from where I bought it. There was a big fight on them replacing it because Fitbit no longer will replace. The whole face on it just popped off. Apparently with ionic this has happened to a lot of people. I actually bought a cover for it so it will help prevent it from happening hopefully. With that and now this happening I refuse to buy another one. Too many long standing issues with this company. Hoped Google would make it better. Guess I was wrong. 

[YojanaFitbit]

Hi everyone, I really appreciate you comments. Please note, we‘re taking into consideration your comments and sentiments in regards to our products and services.

@Claire_claire Welcome to the Fitbit Forums. If you're having syncing issues with your Fitbit, please try these steps Why won't my Fitbit device sync? 

@Jdsenter Nice to see you here. You can confirm the firmware update of your device by taping on your photo and then taping on the Ionic picture on the Fitbit app. 

@SheriSparkles Thank you for taking the time to contact our team. If you're still having issues after trying the suggested steps, please contact them back so they can keep assisting you. We really appreciate your feedback.

@SunsetRunner I really appreciate the time you've spent performing the steps suggested by our team. I noticed that your case has been escalated, please wait until you get the information from our team. They will be glad to keep assisting you. 

@SunsetRunner Your comments are very important for us. Thank you for contacting our team, I've updated your case with the most recent information you're providing. Our team will be contacting you back via email. 

@DLXYZ You're very welcome. Please keep me posted on the outcome.

@neysa59 Thank you for getting in touch with our team. I've noticed that you couldn't finish to perform all the steps our team suggested via chat. Don't worry, they will be contacting you shortly via email. I really appreciate your feedback. 

See you around. 

[YFS]

I have the same problem.

[FergalButler]

I'm seeing the same battery draining issue. It's now lasting just over a day. I've reviewed the battery saving tips however I don't see any that apply. This issue only started after the firmware upgrade.

[raritka]

in my case it doesn't work more than couple of hours((( train is not fully recorded ( frustrated ND upset

[cgionic]

My Ionic also stopped working no screen no power no anything after update

[rharper]

Updated to the latest update. On Friday I noticed the time was wrong then over the weekend syncing has got gradually worse. For some strange reason will only sync whilst charging and even then only seems to do it once. I have reset several times but just seem to be getting worse. No longer seems to ever show as connected via Bluetooth. This always seems to happen when they are around a year old 

[catkinso]

AGREED, the update has bricked my ionic as well.  Fitbit needs to issue a new software patch!

[palmer98]

Mine stopped working as well - advice from Fitbit is to buy a new product 

As this was a very expensive device I'm pretty annoyed, so won't be sending any more money their way.

[palmer98]

Exactly the same happened to me - seems they've broken the device with their software and now expect the customer to buy a replacement - no chance!

[YojanaFitbit]

Hi everyone, thanks again for keep posting your comments.

@YFS Nice to see you here. I've checked your case with support and it looks like you're having some issues with your Ionic before the update. Please keep in touch with our team in case you have questions about the answer you got from them.

@FergalButler Welcome to the Fitbit Community Forums. Thank you for checking the steps suggested for the issues you're having with your Ionic. In this case, it's best if you can try to chat with us online or give us a call to keep assisting you with more specific steps. Click here to get connected. 

@raritka Thank you for reporting the issues with Ionic. I'd like to have more details about the issue that you're having with your watch. If the screen of your watch isn't responding to swipes or it's not turning on, but it seems to still syncing: Switch to a Fitbit clock face if you're using a third party clock face How do I change the clock face on my Fitbit device? -  Please confirm if you've restarted your device by following the steps from this help article How do I restart my Fitbit device?

@cgionic Thank you for reaching out to the Community, welcome. Thanks for the details shared in your post. Before checking with our support team let's try some troubleshooting steps. If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

@rharper Nice to see you around, welcome. Thank you for the details in your post. Please confirm if you've tried each one these steps Why won't my Fitbit device sync? 

@catkinso Sorry to hear about the issues with your Ionic. I've noticed that you already contacted our support team. Please keep communication open with them. They will be glad to keep assisting you.

@palmer98 Thanks for trying to troubleshoot the issue with your Ionic before reaching out. I understand where your concern is coming from. We're sending the feedback you provided to our team. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

I'll be around.

[Bayarearunner]

I needed the alert to update my iconic tracker. 

[SunsetRunner]

Yes! This! They sent me the same instructions that I have tried. I will try again just for S&Gs! Literally, I had to go check my memory as to when I bought this device. March 2020! And now it’s useless. I’m jst over the whole thing!😭😭😭 I just shouldn’t have to deal with this at this point!

[ashleybama]

The Ionic itself won’t track anything but when I sync to the app, it’s showing my current heart rate & logged steps, etc. how do we fix this issue? Same issue here! ☹️

Moderator Edit: Formatting

[dianebritton]

With the latest update, I am no longer able to scroll down and look at statistics...it automatically defaults to the big blue diamond.  How sad!!!  

[YojanaFitbit]

Welcome to the Community Forums, @Bayarearunner. About your inquiry, you will be prompted to update your Fitbit Ionic once you sync your Fitbit with the Fitbit app. You can also find step-by-step instructions for updating your Ionic smartwatch here. If you run into any trouble updating your watch and it looks stuck, review these troubleshooting tips. 

@SunsetRunner Thank you for getting back to us and for all the steps you've done beforehand. Please let our team know all the troubleshooting steps that you've tried with you Fitbit, I understand where you're coming from but they need to have all details of what you've done lately. Your comments and feedback are important for us.

@ashleybama Nice to see you around. Thank you for sharing this information with us. Please restart your device by following the steps from this help article How do I restart my Fitbit device? If that doesn't work, it'd be best to get in touch with our team. Click here to get connected. 

@dianebritton I really appreciate the time you've taken to report that you Ionic is just showing the Fitbit logo. Please follow these steps with your Ionic: 

1. Force quit the Fitbit app and turn off your phone.
2. Open Fitbit app, go to "Account" (upper right corner) > Delete Fitbit tracker from the account.
3. Open the Bluetooth setting on your phone and delete Fitbit Ionic from there too.
4. Reboot Bluetooth to make sure your Fitbit is not there.
5. Restart your tracker  and access back to Fitbit app > Go to account to set up your Fitbit tracker back.

Hope this helps.

[palmer98]

Thanks for responding to my post, but you don't seem to understand that it is your firmware upgrade that's caused a significant number of expensive devices to just stop working and it's not the product itself that's at fault.

Why should anyone be expected to buy a new product when the one they have was working perfectly well before the software was 'upgraded'?

Personally, I wont buy another fitbit product as I now do not trust you to check your software before issuing it to the public.

[YojanaFitbit]

Hi there, @palmer98. Thanks for stopping by in the Community Forums. 

I'm sorry to hear about your Ionic not finishing the update, I've noticed that you got a response from our team. We‘re taking into consideration your comments and sentiments in regards to our products and services. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any other questions, please feel free to contact our Support Team back so they can continue assisting you. 

[catkinso]

Yojana,

There is no defect on the device.  The software update caused the issue!!!  I have the exact same problems, and there are others on here.  Read the posts!  Offering these platitudes is a slap in the face.  The software needs to be withdrawn or a fix implemented!

That's how you fix this, not just a discount.