Fitbit Pay is not always working on Ionic

[Gregga]

Hi there, I have a ionic - about 2 months old and sometime payment works other times it doesn’t. There doesn’t seem to be any continuity. Anyone else have this issue? 

I have tried paying on old and new terminals and it just seem temperamental! 

Moderator edit: updated subject for clarity

[SilviaFitbit]

Thanks for getting back @LowVibe75. I've shared your post with our Support team and they've mentioned that you already have a case with them and they are investigating it. Please continue the communication via email. 

Hope this helps! 

[foxymama3]

I'm having these same issues. My fitbit pay works sometimes and other times it doesn't. I have success at some locations and the next time it doesn't work. I also don't have luck when I check the weather. It tells me I need to sync with my fitbit app. I do that and I'm still not able to get the weather. I haven't been able to check the weather in a very long time. The inconsistency is very frustrating.

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@Gregga wrote:

Yes, I have a passcode. As I said it does work sometimes and not others. Hence, why I was wondering if it was a bug and if others had it. I am starting to think my watch is faulty. My weather app also doesn’t update since the last software update. It keeps coming up with he error to ‘sync’ my watch. Which I do and it doesn’t update. But if I turn my

WAtch on and off it works until the next time I look at it and it doesn’t work again. 

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[LowVibe75]

Mine is working 100% of the time now, it was suggested by support that I
turn off all day sync and do a soft reset. Apparently one of the software
updates has fixed it further, but I haven’t had a chance to try it with all
day synch back on yet and happy it’s working.

[foxymama3]

@Gregga , try LowVibe75 suggestion above. I did that and my weather app is finally syncing. I will have to go shopping to see if I have any issues with paying. I'm hoping that will now work!