Fitbit Pay not working all the time

[Heimdaal]

Hello

On occasion, my Fitbit pay fails.  The last time I was trying to pay at a terminal that I have successfully paid multiple times.

What happens is as follows. 

I press the side button I get a screen to enter pin. 

I get the card screen

I present to the terminal. Works fine.

On the occasions, it fails. 

I press the side button, the screen goes strait to the card, no pin asked for.

I present to the terminal and fails.

Shop assistant resets terminal present watch to the terminal and again fails

I use my Rabo pin card, without resetting the shop terminal and the card works fine

I am guessing I need a way to reset the watch to re-enter the pin number. 

or is there something else going on?

Dan

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @Heimdaal! Thanks for the details that you've mentioned. It's pretty weird that Fitbit Pay isn't working all the time. I would like you to check the following details: 

- Check that they are no beeps at POS or the device can't communicate with the POS 

If the payment terminal isn't recognizing Fitbit Pay: 

- Make sure the merchant uses contactless payment methods  

- Make sure the watch face is near the reader and that the cashier knows you’re using a contactless payment

- You must wear your watch on your wrist to make payments with Fitbit Pay

- If prompted, enter your 4-digit watch PIN code

- When the payment succeeds, your watch vibrates and you’ll see a confirmation on the screen

If you've checked the information above, then try this troubleshooting: 

• Uninstall card from wallet app 
• Uninstall wallet app 
• Delete Fitbit app 
• Reinstall app 
• Reinstall wallet app 
• Re add your card 
• Restart Ionic

If after this, your card is not working all the time then answer to the following questions: 

- Is it happening at the same store? 

- Does it happen while using the same card? 

Let me know how it goes. 

[Heimdaal]

Silvia 

To answer your questions as you ask 

When it does not work the terminal beeps 

They do use contact less pay. My watch works most of the time. 

Yes I am near the reader. It beeps

It happens in different places. 

I only use one card. 

I can go back to the same store. Then it works again. 

[SilviaFitbit]

Thank you for getting back @Heimdaal! Sorry for the delay on my reply. I appreciate the time that you took to answer my questions. I've created a case on your behalf with my team, they will continue assisting you on this matter. 

Hope this helps. I'll be around if you need further assistance.