Fitbit counteed 50k steps while sleeping

[DawnViolet]

I started having trouble with my Fitbit Ionic last night.  It started restarting over and over. I manually restarted it and it seemed to stop. I plugged it in for the night.  I woke up and had 50,000 steps and it's still counting!!! I restarted twice but it won't stop! The only thing I can think of is that I wore it swimming (not the first time) and it got damaged.  I'm so worried. Please help

[DawnViolet]

I started having trouble with my Fitbit Ionic last night.  It started restarting over and over. I manually restarted it and it seemed to stop. I plugged it in for the night.  I woke up and had 50,000 steps and it's still counting!!! I restarted twice but it won't stop! The only thing I can think of is that I wore it swimming (not the first time) and it got damaged.  I'm so worried. Please help

[NellyG · Accepted solution]

Oh no - not sounding good. I guess the only thing left to try as (multiple restarts havent fixed it) is a factory reset. On your Ionic go to the setting app and scroll down to About. If that doesn't fix it then you will need to contact Support (link in my signature )

[Mark2018]

Hi,

I assume you have also tried to restart the Ionic.

Yes, I still have the same problem. Ionic is not so accurate as the Charge 2. 😞

Maybe support can help you as mentiond before.

Good luck!

Regards,

Mark

[DawnViolet]

I tried the factory reset. It even had me do the calibration. It is still counting steps while not moving.  

[DawnViolet]

I guess I have to contact support. It's not that it's innacurate. I have had the Fitbit since Christmas,  it was a gift. I haven't had a problem with it before this.  It is counting steps while sitting on a table.  Something is very wrong with it 😞

[DawnViolet]

Thank you for the link. I chatted with Fitbit support and received my replacement Fitbit today

[WendyB]

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.

You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

[Mark2018]

I can't believe that!!!

Mybe it depands on earth rotation;-)

I had my Fitbit on a washing machine and there were no steps counted.

I wave to a friend: no steps were counted.

Regards

Mark

[Frodo007]

Sorry to hear that... 🙁

I think you better contact support... In the past, I contacted them via chat. That was the fastest way to get help.

(((By the way... You are sure you aren’t sleep walking and walk all night? 😉)))