Fitbit denied warranty replacement

[SunsetRunner]

Fitbit denied warranty replacement!

After struggling for weeks with incompetent and irrelevant answers from the Fitbit customer service regarding huge issues with Fitbit Ionic overrated smartwatch, for which I have payed 350 EUR, became the following answer:

Hi Dayan,

Thanks for your patience.

We'd like to inform you that our higher team support has reviewed your case and we'd like to inform you that we can not replace your Fitbit device.

If you have any other questions please let us know.

Sincerely,

Oscar E and the Fitbit Team

Totally unacceptable fraud. They didn't even gave me the opportunity to rate my experience and give feedback, because they just want to keep me silent, but I am not the only one.

My patience is long vaporised and next step is pursue of my legal rights.

Fitbit just lost their next loyal customer.

[SilviaFitbit]

Hey there@SunsetRunner. Thank you for sharing the response that you received from Support. 

Your feedback is really appreciated, each case is reviewed individually and the reply that our team provides is based on your Fitbit Warranty. 

Regarding your question about providing feedback with Support. After 48 hours that your case has been resolved, the system will send you a survey. 

I'll be around if you need further assistance. 

[OggieHocky]

Silvia,

Since that you are around.  Please let your team know what is happening here.  So many people in here complaint on the same problem on Ionic (Conclusion : watch died without warning and generally slightly after warranty period).

Don't you think is there is some faulty parts / setting / etc in Ionic ?  If it's Fitbit fault in their design of the Ionic watch, please stop talking about warranty period with us.

My Ionic watch just died without warning (roughly 3 months after the warranty period).  A watch that cost so much, you must be kidding me to have it died so early (using it less then one and a half year).

If it is cheap, I got only myself to blame (I pay peanuts, I get monkey).

Please be responsible with your own product.  

[SunsetRunner]

Dear Silvia,

Thank you very much indeed for your reply.

Fitbit does not send me the opportunity to rate my experience and give feedback for a very long time now. They take away my legal rights on purpose.

According to your limited warranty:

If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.  

I have paid 350 EUR for the Fitbit Ionic and it keeps making mistakes like a cheap chinese tracker that costs less than 50 EUR. I can not accept that kind of fraud. 

I am still waiting for a replacement, that is my legal right, and if I do not get one soon I will take further steps to pursue my rights.

The funny thing about all the situation, about all my constant disappointments with Fitbit trackers is that the company, the customer service does not seem to care anymore. 

With this unfriendly and incompetent customer treatment Fitbit will be just a bad history in 12 months. 

Thank you very much indeed for your precious time.

I am extremely disappointed in Fitbit, and as I can see in your community, the number of unsatisfied customers is rapidly growing...

[SilviaFitbit]

Great to see you around @OggieHocky and @SunsetRunner. Your comments are appreciated and we're always looking to provide you with the best customer service. 

Sorry to hear about your Ionic not working anymore. In this case, my best recommendation will be to continue the communication through email, because you have a case with our Support team. 

Your understanding is appreciated. I'll be around if you need further assistance. 

[SunsetRunner]

Dear Fitbit Team,

The Fitbit Ionic display went dark yesterday. The smartwatch is still syncing but I am not able to turn the display on. 

A 350 Euro expensive smartwatch and so many issues. 

I tried to reset the device for several times according instructions, not working.

I need that replacement now!

Please, take a look at the enclosed file.

Many kind Regards.

Still very disappointed but sincere customer

[Karengirl]

Fitbit have ignored my pleas to fix or replace my charge 3 under warranty. Its only 5 months old and very defective. The watch sticks at around 34k and refuses to go any further until i get home and reset it resulting in many steps lost. and that is only one of the issues. my advice is do not buy a fitbit as if it stops working properly you will never get a replacement. i have tried web chat, emails and on the phone. Utterly useless 

[SilviaFitbit]

Welcome to the Community @Karengirl. Thanks for sharing your experience with our Support team. 

Your feedback is appreciated and we're always working to improve our watches and Customer Service. Rest assure that our Support team provides options based in the Fitbit Warranty. I would recommend to continue the communication through email and our team will continue assisting you, they can let you know why they aren't able to give you a replacement watch. 

I'll be around if you need further assistance.